Short-Term Rental Turnover Service — Terms of Service

Version 3.0 · Last updated October 22, 2026

These Terms replace the Terms last updated October 11, 2026 (archived at /terms-2026-10-11).

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Version 3.0 · Last updated October 22, 2026 · Effective when published on bayfrontpropertyservices.com

These Terms replace the Terms last updated October 11, 2026.

These Terms of Service ("Terms") govern the short-term rental turnover cleaning service provided by Bayfront Property Services LLC, a Florida limited liability company ("Bayfront," "we," "us"), to you ("you," "Host," "Client").

By checking the box at checkout and completing your purchase, you agree to these Terms and confirm that you are buying this service for a rental business.

These Terms govern a commercial, business-to-business relationship. This service is sold to owners, hosts, and managers of short-term rental property operating a rental business. It is not a consumer service.

1. What We Do and Who Performs the Work

Bayfront is a property services company. Turnover cleaning is performed by independent contractors engaged by Bayfront, not by Bayfront employees.

Every contractor who performs work at your property:

A Certificate of Insurance is available to you before your first service upon request.

Your contract is with Bayfront, not with any individual contractor.

2. Turnover Credits

One Credit = one complete turnover of one unit, at the declared size tier, in our Service Area.

Credits are a prepayment for a defined service, not a stored monetary value. Each Credit entitles you to one turnover at the size tier purchased.

Unit size. If a unit is larger than the tier you declared at purchase, the difference in list price between the declared tier and the correct tier applies at the time of service. You are responsible for the accuracy of the size you declare.

3. Service Plan, Plan Length, and Price Lock

Credits are separate from your Service Plan. A Service Plan determines your service level.

Start and renewal. Your Service Plan starts 7 days after you sign up, when your first 5 Credits are charged at the Credit price shown at checkout. It then renews automatically every 3 months, and each renewal charges for 5 more Credits, until you cancel. You may cancel from your customer portal at any time (Section 16). If you cancel before the first Credit charge, you will have paid only for the first Deep Clean. If you cancel later, the cancellation takes effect at the end of the quarter you have paid, and Credits already charged stay in your balance and do not expire. By signing up you authorize these recurring charges (Section 17).

Plan Length and price lock. At checkout you choose a Plan Length of 3, 6, or 12 months. This does not commit you to stay: you may cancel at any time. Your Credit price is locked for the Plan Length you chose: your renewals and your top-ups during that period are charged at the Credit price you signed up at. After that period your Service Plan continues quarter to quarter and Credits are charged at the list price in effect, after at least 30 days' notice by email. If you cancel your Service Plan, the lock ends; Credits you hold stay valid, and new Credits are bought at the list price then in effect. A quarter you pause counts within your Plan Length and does not extend it. After you sign up, we confirm your Plan Length, your locked Credit price, and the date the lock ends in writing (WhatsApp or email). If that does not match what you chose, tell us within 7 days; the choice recorded at checkout controls.

With an active Service Plan, you receive:

Pausing a quarter. If your Credit balance is high at renewal, you may ask us to pause that quarter's renewal. Message us on WhatsApp at 786-519-5234 before the renewal date and we will skip that quarter's charge. Pausing is arranged by us; it is not available in the customer portal. A paused quarter keeps your Plan active and your Credit price locked.

Minimum purchase and top-ups. Your Service Plan charges for 5 Credits every three months. While your Plan is active you may also buy additional Credits one at a time, at your locked Credit price for as long as the lock lasts. Top-up links are open to anyone, but the scheduling guarantee applies only while a Service Plan is active for that unit, and the locked price applies only during the Plan Length you chose. Without an active Plan, Credits are sold at the list price, and turnovers are scheduled subject to availability, with no guarantee.

If your Service Plan ends or is not renewed:

What the Service Plan buys is not a discount on Credits. It is priority, backup, availability, and price protection on future purchases.

Price changes. List prices may change. Price changes never affect Credits you have already purchased. We will give 30 days' written notice before any list price increase takes effect.

4. Scheduling and the 24-Hour Standard

Standard scheduling requires 24 hours or more of notice. Twenty-four hours is the coordination margin we need to allocate a contractor and commit to a result.

With 24 hours or more of notice, and with an active Service Plan: 1 Credit per turnover, and Bayfront guarantees the unit will be ready before your next guest checks in.

The guarantee applies only where all of the following are true:

(a) You have an active Service Plan;

(b) You provided the turnover request with 24 hours or more of notice;

(c) The unit is within the declared unit count under your Plan — the guarantee extends only to units contracted under your Plan, not to additional units added ad hoc; and

(d) Performance is not prevented by events outside our reasonable control, including severe weather, named storms, flooding, government order, utility or building access failure, road closure, or property conditions requiring a full stop under Section 8. The unavailability or illness of your assigned contractor is not such an event: Backup coverage under Section 3 exists for that case.

The guarantee also depends on your calendar obligation in Section 5.

If we fail to meet the guarantee when all conditions are satisfied, that turnover is performed at no charge and the Credit is returned to your balance. This is your exclusive remedy for a missed guarantee. See Section 15.

5. Your Calendar Obligation

You agree to share your check-in and check-out schedule with Bayfront as soon as each reservation is confirmed — not as the date approaches.

This is your side of the guarantee. Our ability to commit to a turnover depends on knowing your calendar far enough in advance to allocate contractor capacity across all properties we serve.

The guarantee in Section 4 does not apply to any turnover for which the reservation was known to you and not shared with us at the time it was confirmed.

Share your calendar by WhatsApp Business at 786-519-5234, or any other method we agree to in writing.

Property details. You are responsible for the accuracy of the unit size, address, access method, and property details you provide.

6. Rush Requests (Less Than 24 Hours)

Turnover requests made with less than 24 hours of notice are Rush Requests.

Unit sizeRush Surcharge if you pay by ZelleRush Surcharge (card price)
Studio/1BR$31.75$34
2BR$39.50$41
3BR$48.75$51
4BR$59.75$62

We will always try. We will not promise what our capacity cannot deliver.

7. Cancellations by You

24 hours or more before a scheduled turnover: no Credit is consumed. Reschedule at no cost.

Less than 24 hours before a scheduled turnover: the Credit is consumed. The contractor's time was reserved for your property and cannot be reassigned on that notice.

If the contractor cannot access the property at the scheduled time — lockbox failure, wrong code, blocked entry, guest still present — the Credit is consumed. Contact us immediately and we will attempt to reschedule, subject to availability.

First Deep Clean. If you tell us on WhatsApp 24 hours or more before your scheduled first Deep Clean that you do not want it, we refund it in full. With less than 24 hours' notice, or if the contractor cannot access the unit, it counts as delivered and is not refunded. A Deep Clean that has been performed is not refundable.

8. Scope of Service and Condition Assessment

Scope. The scope of every turnover and Deep Clean is defined in the Bayfront Quality Checklist — Short Term Rentals (Annex B), incorporated into these Terms by reference and available at bayfrontpropertyservices.com/quality-str. Where these Terms and the Checklist address the same subject, the Checklist controls. Add-ons are not offered for STR turnovers or Deep Cleans.

Initial Deep Clean. The first service at any new unit is always a Deep Clean, charged at checkout at the Deep Clean price for the unit size. It is required on every new unit, it is not covered by a Credit, and it establishes the baseline condition of the unit and calibrates the turnover rate.

Condition assessment. If a contractor arrives and finds the property outside normal condition — post-party condition, accumulated trash, pet accidents, evidence of significantly more occupants than reserved, extended stay damage — the contractor will stop before beginning work, photograph the condition, and report to Bayfront immediately. Contractors never quote or negotiate a price directly with you. We will contact you with photographs before any work begins and before any charge is made.

If you approve proceeding, the turnover is repriced as a Deep Clean for the unit size: the full Deep Clean price published in the Rate Schedule (the "Condition Fee"). This reflects the actual work required; it is not a penalty.

Because a guest is arriving, we work on a compressed timeline. If we do not receive your approval within 15 minutes of our message, or if you do not approve, the contractor proceeds with the standard turnover in standard time, prioritizing kitchen, bathrooms, and linens, and documents with photographs what could not be completed. No reprice and no additional charge apply in that case, and the Section 4 guarantee does not apply to that turnover.

Biohazard. Contractors do not clean or touch biohazard material. This is remediation, not cleaning. It is not covered by our insurance and is outside the scope of this service. It applies to visible pest infestation (bedbugs, roaches in quantity, rodents), extensive mold, blood, feces, vomit, syringes, and any biological fluid. If a contractor encounters any of these, the contractor will photograph and report it to us, clean around the affected area without touching it, and leave the unit in the best condition possible, as in a regular turnover. If conditions are unsafe, the contractor will leave the unit immediately. We will notify you immediately with photographs. The turnover counts as delivered, the Credit is consumed, and the Section 4 guarantee does not apply.

9. Linens and Consumables

Linens. Where the unit has a working washer and dryer, washing and drying of linens is included in the turnover at no additional charge. Linens are washed inside the unit and never leave the property.

Where the unit does not have working laundry equipment, you must supply clean linens on site for each turnover. If clean linens are not available, the contractor will complete the turnover and report the shortfall. The Section 4 guarantee does not apply where linens were not supplied and no working laundry equipment was available.

Consumables. You supply all consumables — paper goods, soap, laundry detergent, coffee, and similar.

Restocking is an optional convenience, not a guaranteed service. We may decline any request, and availability depends on third-party delivery services that serve your property.

How it works:

What you pay. The amount on the payment link is what you pay. We absorb ordinary variation between the estimate and the final cost. If items are unavailable and omitted from the order, we refund that portion to your original payment method. If you add items after paying, we send a new link.

Limits:

10. Services We Do Not Provide

11. Property Access

You are responsible for providing reliable access — lockbox, smart lock code, building credentials, or other method.

12. Damage Reporting

Before-and-after photographs are taken at every turnover and sent to you the same day. That record is the basis for any damage question.

Guest damage. Where a contractor finds damage on arrival, it is documented with photographs before work begins and reported to you immediately. Pursuing a guest for damage is your responsibility, through your booking platform. We will provide our photographic documentation to support your claim.

Damage caused by us. If you believe damage was caused during a turnover, notify us within 48 hours of that turnover, with photographs. We will review the before-and-after record. We are not responsible for pre-existing damage or for damage reported after 48 hours.

High-value items. Secure or remove valuables, collectibles, and irreplaceable items from the rental inventory. Contractors are instructed not to handle them.

13. Photographs

Before-and-after photographs are taken at every turnover and are a required part of the service.

You consent to these photographs being taken and retained for quality assurance, service verification, condition assessment, damage documentation, and insurance purposes.

We will not use photographs of your property for marketing, advertising, social media, or any public-facing purpose without your separate written consent. How we collect, use, and share your personal information is described in our Privacy Policy at bayfrontpropertyservices.com/privacy.

14. Non-Solicitation

During the term of your relationship with Bayfront and for twelve (12) months after your last service, you agree not to engage, hire, or pay directly — or through any other entity — any contractor who performed services at your property through Bayfront.

If you do, you agree to pay Bayfront a placement fee of $2,500 per contractor. The parties agree that Bayfront's actual damages are difficult to determine at the time of contracting, and that this amount is a reasonable estimate of the recruiting, screening, insurance verification, and lost service revenue Bayfront would incur. It is not a penalty.

This does not restrict you from engaging any cleaning company or individual you did not meet through Bayfront.

15. LIMITATION OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS BAYFRONT'S LIABILITY AND ALLOCATES RISK BETWEEN TWO BUSINESSES.

YOU ACKNOWLEDGE THAT YOU OPERATE A RENTAL BUSINESS AND THAT A DELAYED, MISSED, OR DEFICIENT TURNOVER MAY RESULT IN CONSEQUENCES TO YOUR BUSINESS THAT ARE FAR GREATER IN VALUE THAN THE PRICE OF THE TURNOVER — INCLUDING CANCELLED RESERVATIONS, PLATFORM PENALTIES, REFUNDS TO GUESTS, NEGATIVE REVIEWS, AND LOSS OF SUPERHOST OR EQUIVALENT STATUS.

THE PRICE OF THIS SERVICE REFLECTS THIS ALLOCATION OF RISK. BAYFRONT COULD NOT OFFER TURNOVER SERVICE AT THESE RATES IF IT BORE THE COMMERCIAL CONSEQUENCES OF YOUR BOOKINGS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) BAYFRONT'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO ANY TURNOVER IS LIMITED TO THE LIST PRICE OF THAT TURNOVER.

(b) BAYFRONT'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE AMOUNTS YOU PAID BAYFRONT IN THAT PERIOD.

(c) BAYFRONT IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST BOOKINGS OR RESERVATION REVENUE; REFUNDS OR COMPENSATION PAID TO GUESTS; BOOKING PLATFORM PENALTIES, FEES, OR SANCTIONS; LOSS OF SUPERHOST, GUEST FAVORITE, OR EQUIVALENT STATUS; LOSS OF RANKING, VISIBILITY, OR REVIEW SCORE; OR LOSS OF GOODWILL — EVEN IF BAYFRONT WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(d) YOUR EXCLUSIVE REMEDY FOR A FAILED GUARANTEE UNDER SECTION 4 IS THE FREE TURNOVER AND CREDIT RETURN DESCRIBED IN THAT SECTION.

NOTHING IN THIS SECTION LIMITS LIABILITY FOR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR GROSS NEGLIGENCE, FOR WILLFUL MISCONDUCT, OR FOR ANY LIABILITY THAT CANNOT BE LIMITED UNDER FLORIDA LAW. Claims involving bodily injury are handled through the applicable insurance coverage and are not subject to the monetary caps above.

BOTH PARTIES ACKNOWLEDGE THAT THIS SECTION REFLECTS A DELIBERATE ALLOCATION OF RISK BETWEEN TWO COMMERCIAL PARTIES AND IS A FUNDAMENTAL BASIS OF THE BARGAIN. THIS SECTION SURVIVES TERMINATION.

16. Termination

By you. You may cancel your Service Plan at any time from your customer portal, effective at the end of the quarter you have paid. You may stop buying Credits at any time. Unredeemed Credits are not refunded at your election — they remain valid and redeemable under Section 2.

By Bayfront. We may end our relationship with you on 30 days' written notice.

If Bayfront ceases to provide turnover service to you or in your service area while you hold unredeemed Credits, Bayfront will refund the full purchase price of all unredeemed Credits within 30 days. This applies whether we stop servicing your area, terminate your account for convenience, or cease operations.

Immediate termination. We may terminate immediately, with refund of unredeemed Credits, where a property presents a safety risk to contractors, where access is repeatedly unavailable, or where payment obligations are unmet.

17. Payment and Taxes

Prices and payment. The price you see is the price you pay. Our prices are the prices shown at checkout and in the STR Rate Schedule (Annex D). We do not add a fee for paying by card. We accept payment by card, except that the Rush Surcharge may also be paid by Zelle (Section 6). Charges appear on your statement as BAYFRONT CLEANING.

Authorized charges. By completing checkout, you authorize Bayfront to charge the card you provide, and to keep it securely with our payment processor, Stripe, for the following and only the following: (a) your Service Plan's recurring Credit purchases, on the dates and in the amounts shown at checkout, until you cancel; (b) a unit size correction under Section 2; and (c) a Condition Fee under Section 8, only after we send you photographs and you approve it for that turnover.

Top-up Credits, Rush Surcharges paid by card, and restocking are paid through a payment link when you buy them. We do not charge your saved card for them. No other charge is made to your card without a new authorization from you. Bayfront does not store your card number. You can end recurring payments at any time from your customer portal.

Taxes. Prices do not include sales tax. If Florida sales tax applies to any service you purchase, we add it to your charge and show it separately.

Failed payments. If a Service Plan charge (the first charge or a renewal) is declined, we tell you by email and WhatsApp, and you can update your card in the customer portal. We try the charge again automatically for 14 days. We may pause your scheduling priority and the guarantee until the payment is made. The Credits for that charge are added to your balance only when the payment is made. If a charge is still unpaid 14 days after its due date, we may end your Service Plan. Credits you already hold stay valid. We do not charge late fees or interest.

18. Questions, Complaints, and Payment Disputes

Contact us first. In this business, speed matters more than process.

Email: admin@bayfrontpropertyservices.com

Phone / WhatsApp: 786-519-5234

Hours: Monday–Saturday: 8am–7pm ET · Sunday: Closed. Hours are subject to change without prior notice.

Service concerns. If a turnover did not meet the standard in the Quality Checklist, tell us within 24 hours with photographs. Where the deficiency is confirmed, we will correct it at no charge or return the Credit, at our election.

Before initiating a chargeback or payment dispute, you agree to contact us and allow us 5 business days to resolve the issue. This does not waive rights under law or card network rules.

19. Changes to These Terms

We may update these Terms. If a change materially affects your rights, your price, or the scope of service, we will notify you by email at least 30 days before it takes effect. Credits purchased before the change remain governed by Section 2 and Section 16.

We may update the Quality Checklist from time to time. Material reductions in scope will be communicated in advance. The version of these Terms and of the Quality Checklist in effect on the date a service is performed governs that service.

20. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. BOTH PARTIES ARE BUSINESSES AND AGREE TO THIS ALLOCATION KNOWINGLY.

(a) Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

(b) Notice and negotiation. Before starting arbitration or any legal proceeding, the party bringing the claim will send written notice to the other describing the claim and the resolution sought, and allow 30 days to resolve it. This period does not shorten any applicable deadline to bring a claim.

(c) Small claims court. Either party may bring an individual claim in small claims court in Miami-Dade County instead of arbitration, as long as the claim qualifies for that court and stays there on an individual basis.

(d) Agreement to arbitrate. Except for claims brought under subsection (c), and except for claims seeking injunctive relief to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms or the services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court.

(e) Fees. Filing, administrative, and arbitrator fees are allocated under the AAA Commercial Rules. Each party bears its own attorney's fees unless a statute or these Terms provide otherwise.

(f) CLASS ACTION WAIVER. YOU AND BAYFRONT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims or preside over any form of class or representative proceeding.

(g) Coordinated filings. If 25 or more claims of a substantially similar nature are filed against Bayfront by or with the assistance of the same or coordinated counsel within a 90-day period, those claims will be administered in batches of no more than 50, with an initial batch of no more than 10 proceeding first, followed by a single mediation session before the remaining claims proceed. This provision applies equally to both parties.

(h) If the class waiver fails. If subsection (f) is found unenforceable as to any claim, subsection (d) does not apply to that claim, and it will be resolved in the state or federal courts located in Miami-Dade County, Florida. The remainder of this Section stays in effect. In no event will class or representative claims be arbitrated.

(i) Jury trial waiver. IF ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND BAYFRONT EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY. Both parties acknowledge they are commercial entities entering this waiver with the opportunity to consult counsel.

(j) Survival. This Section survives termination.

21. General

Entire agreement. These Terms, together with Annex B (Quality Checklist — Short Term Rentals) and Annex D (STR Rate Schedule), are the entire agreement regarding this service.

Individual written offers. The only exception to the entire agreement is a written offer that Bayfront sends you individually (for example, by WhatsApp or email) and that expressly says it changes a price or a term for you. That offer applies only to you and only as written.

Definitions. "Customer portal" means the page, hosted by Stripe, where you manage your subscriptions and payment method; we send you the link by email and, on request, on WhatsApp, and you can always reach it at bayfrontpropertyservices.com/manage. "STR Rate Schedule" means the prices published at bayfrontpropertyservices.com. "Service Area" means the areas of Miami-Dade County where Bayfront provides service, as listed on our website.

Severability. If any provision is found unenforceable, the remaining provisions stay in effect.

Assignment. You may not assign these Terms without our written consent. Bayfront may assign in connection with a sale or transfer of the business.

No waiver. Our failure to enforce any provision is not a waiver of it.

Independent businesses. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Bayfront.

Notices. We send notices to the email address you gave at checkout, and you agree to receive them electronically. You send notices to admin@bayfrontpropertyservices.com. A notice sent by email is received when it is sent. Messages about scheduling and turnovers may also go by WhatsApp.

Annexes

AnnexDocumentLocation
BBayfront Quality Checklist — Short Term Rentalsbayfrontpropertyservices.com/quality-str
DBayfront Rate Schedule — Short Term Rentalsbayfrontpropertyservices.com/pricing-str

Bayfront Property Services LLC

7901 4th St N, STE 300, St. Petersburg, FL 33702

admin@bayfrontpropertyservices.com · 786-519-5234 · Hours: Monday–Saturday: 8am–7pm ET · Sunday: Closed

Hours are subject to change without prior notice.

© 2026 · Prices exclude sales tax.