Privacy Policy
Version 1.0 · Last updated October 22, 2026 · Effective when published on bayfrontpropertyservices.com
This Privacy Policy explains what personal information Bayfront Property Services LLC, a Florida limited liability company (“Bayfront,” “we,” “us”), collects about you when you visit our website, ask for a quote, or buy a service from us, how we use and share it, how long we keep it, and what choices you have. Please read it before you pay.
Sections
- 1. Who This Policy Covers
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Who We Share It With
- 5. Photographs and Access Information
- 6. Messages and Marketing
- 7. Website, Price Simulator, and Cookies
- 8. How Long We Keep Information
- 9. How We Protect Your Information
- 10. Your Choices and Requests
- 11. Children
- 12. Changes to This Policy
- 13. Contact Us
1. Who This Policy Covers
This Policy applies to our website at bayfrontpropertyservices.com and to our Home Membership, Short-Term Rental Turnover, and Bayfront Flex services. Read it together with the Terms of Service for the service you buy.
The independent contractors who clean for us have their own agreement with Bayfront. This Policy is about our clients, hosts, members, and website visitors.
2. Information We Collect
Information you give us. When you ask for a quote, sign up, or message us, you may give us:
- your name, phone number, and email address;
- the address of your home or rental unit, and its type and size;
- access information: keys, lockbox or door codes, alarm instructions, and building or parking credentials;
- information about pets and special instructions for the visit;
- if you are a short-term rental host, your check-in and check-out calendar;
- your approvals, preferences, and requests; and
- the content of the messages, photographs, and files you send us.
Payment information. Card payments are processed by Stripe, which collects your card details directly. We do not receive or store your full card number. We receive from Stripe your name, email address, billing details, the card brand and last four digits, and the status of your payments and subscription. If you pay a Rush Surcharge by Zelle, we see the sender's name and the amount through our bank.
Information collected at the property. Our contractors take before-and-after photographs at every visit. They may also photograph the condition of the property, damage, or an item that needs your attention, and they send us short visit reports. See Section 5.
Information collected automatically on our website. When you use our website and price simulator, we record the answers you choose (for example, the property type, size, ZIP code, frequency, and plan length), the steps you complete, whether you view a quote, whether you click the checkout or WhatsApp buttons, and the page that sent you to us. Our hosting provider also processes technical information such as your IP address and browser type to deliver and secure the website. See Section 7.
Information from others. We may receive information about you from Stripe (payment status), from WhatsApp or email when you contact us, and from your property manager or building if you ask us to coordinate access with them.
What we do not ask for. We do not ask for your Social Security number, driver's license number, or bank account number. Please do not send us your card number in a message; use the payment link we send you.
3. How We Use Your Information
We use your information:
- to give you a quote, set up your membership or plan, and take payment, including the recurring and other charges you authorized in the Terms;
- to schedule and perform the service, assign a contractor, and give the contractor what is needed to get in and do the work;
- to check the quality of the work, through before-and-after photographs, visit reports, and condition assessments;
- to answer your messages, send you confirmations and reminders, and handle complaints, damage reports, refunds, and payment disputes;
- to keep records for insurance, tax, accounting, and legal purposes, and to protect Bayfront if there is a claim or dispute;
- to keep our website and systems secure and to prevent fraud and abuse;
- to understand how people use our website and price simulator and to improve our service and pricing, using information that does not identify you wherever we can; and
- to send you offers and news, only as described in Section 6.
We do not sell your personal information. We do not use it to show you advertising on other websites, and we do not give it to data brokers.
4. Who We Share It With
Contractors. The independent contractor assigned to your visit receives what is needed to do the work: the address, the size of the home or unit, the scope of the visit, access information, notes about pets and special instructions, and the photographs the contractor takes. Every contractor has signed a written agreement with Bayfront that includes confidentiality obligations (Section 1 of your Terms of Service). If your assigned contractor is unavailable, a backup contractor receives the same information for that visit.
Service providers. These companies help us run the business and may handle your information only to provide their service to us:
- Stripe, for payments, subscriptions, and the customer portal;
- Cloudflare, for hosting our website and storing quote requests and website activity;
- Resend, for delivering quote and service emails;
- Google, for our business email and our business records and spreadsheets;
- WhatsApp, a service of Meta, for messaging with you; and
- our bank and Zelle, for payments you send that way.
Advisers and insurers. Our attorneys, accountants, and insurers, when needed for advice, a claim, or an audit.
Legal and safety. Courts, authorities, and other parties when the law requires it, or when it is necessary to protect the safety of people or property or to enforce our Terms.
Business transfer. If Bayfront is sold or merged, your information may pass to the new owner, who must follow this Policy for the information it receives.
With your permission. In any other case, only with your consent.
5. Photographs and Access Information
Photographs. Before-and-after photographs are a required part of our quality process (Section 13 of your Terms of Service). We use them for quality assurance, service verification, condition assessment, damage documentation, and insurance claims. We do not use photographs of your property for marketing, advertising, social media, or any public-facing purpose without your separate written consent. The photographs are of the property and its condition. If a person or a document appears in a photograph by accident, we use the photograph only for the purposes above.
Access information. Keys, codes, and alarm credentials are used only to perform the service (Section 11 of your Terms of Service). We share them only with the contractor assigned to your visit, including a backup contractor if the first is unavailable. We return keys when the service ends and delete codes and credentials as described in Section 8. Tell us right away if a code changes or if you think a code was shared by mistake.
6. Messages and Marketing
We contact you by WhatsApp, phone, and email about your quote, your visits, your account, and your payments. Those messages are part of the service.
Promotional email. When you ask us to email you a quote, the quote form tells you that we may also send you occasional tips and offers. Every promotional email has an unsubscribe link, and we stop sending them within 10 business days after you use it, usually sooner.
Promotional WhatsApp, text, and phone messages. We send these only if you have agreed in writing to receive them, and you can withdraw that agreement at any time by replying STOP or telling us. Stopping promotions does not stop the messages about your visits, your billing, and your account.
7. Website, Price Simulator, and Cookies
Our website is hosted by Cloudflare. The price simulator records the answers you choose and the buttons you press so that we can show you a price, email you a quote if you ask, and see where visitors get stuck. That activity is recorded under a random session code. If you ask us to email you a quote, we store your email address with the quote you requested, and we may connect it to that session.
Cookies and similar technology. Our website uses a small amount of browser storage to run the price simulator. We may use Cloudflare's website analytics, which measure visits without cookies and without following you to other websites. At the date of this version we do not use advertising cookies or third-party advertising or social media tracking tools on the website, and we will update this Policy before we add any. Because we do not track you across other websites, we do not respond to “Do Not Track” signals.
Links to other services. Our website links to other services, such as WhatsApp and the Stripe checkout and customer portal pages. They have their own privacy policies.
8. How Long We Keep Information
We keep personal information only as long as we need it for the purposes in this Policy, including to meet legal, tax, insurance, and dispute-resolution needs. We keep information for these periods:
| Type of information | How long we keep it |
|---|---|
| Quote requests, promotional email addresses, and website activity, if you do not buy | Up to 12 months from the request, or until you unsubscribe if that comes first |
| Customer records, scheduling, and our messages with you | While you are a customer, and 5 years after your last service |
| Before-and-after photographs and visit reports | 3 years after the visit, or longer if a claim or dispute is open |
| Keys, door and alarm codes, and building credentials | Keys are returned when the service ends. Codes are deleted within 30 days after your last service, and we require the contractor to delete them when the assignment for your property ends. |
| Payment and billing records | 7 years, for tax and accounting |
After these periods we delete the information or remove what identifies you. Stripe keeps its own records as its policies and the law require.
9. How We Protect Your Information
We use reasonable administrative and technical measures to protect personal information, including limiting access to the people who need it, using sign-in controls on our accounts, and working with service providers that must protect what they handle. Card details are handled by Stripe. No method of storage or transmission is completely secure. If a breach of security affects your information, we will notify you and the authorities as the law requires, and no later than 30 days after we determine that the breach occurred.
10. Your Choices and Requests
You may ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it for a purpose such as promotions. Email admin@bayfrontpropertyservices.com or message us on WhatsApp at 786-519-5234. We may need to confirm that the request is yours. We aim to answer within 30 days.
We may keep what the law, our insurance, or an open claim or dispute requires us to keep, and we will tell you if we do. If you ask us to delete information that we need to provide your service, such as the address of your home or your payment details, we can no longer provide the service, and we treat your request as a cancellation under the cancellation terms of your Terms of Service.
You can update or remove your card and manage your subscriptions in the customer portal at bayfrontpropertyservices.com/manage.
Some states give their residents additional privacy rights. We will consider a request from any customer, wherever they live, in the same way.
11. Children
Our services are for adults who own or manage a home or rental property. Our website is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has given us information, tell us and we will delete it.
12. Changes to This Policy
We may update this Policy. If a change materially affects how we use or share your information, we will notify you by email at least 30 days before it takes effect. The date at the top shows the current version. Earlier versions are available on request.
13. Contact Us
Email: admin@bayfrontpropertyservices.com
Phone / WhatsApp: 786-519-5234
Hours: Monday–Saturday: 8am–7pm ET · Sunday: Closed. Hours are subject to change without prior notice.
Mail: Bayfront Property Services LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702