Terms of Service

Last updated: September 15, 2026

Two agreements on one page. Jump to the one that applies to you.

Bayfront sells two services and each has its own agreement. Home Membership covers recurring cleaning for homes you live in. STR Turnover Service covers short-term rental turnovers and is a business-to-business agreement. The one that applies to you is the one you accepted at checkout.

Home Membership

These Terms of Service ("Terms") govern the Home Membership service provided by Bayfront Property Services LLC, a Florida limited liability company ("Bayfront," "we," "us"), to you ("you," "Client," "Member").

By checking the box at checkout and completing your purchase, you agree to these Terms. Please read them before you pay.

1. What We Do and Who Performs the Work

Bayfront is a residential cleaning and property services company. Cleaning services are performed by independent contractors engaged by Bayfront, not by Bayfront employees.

Every contractor who performs work at your property:

• Carries their own Commercial General Liability insurance with minimum limits of $1,000,000 per occurrence and $2,000,000 aggregate, naming Bayfront as an additional insured;
• Has completed a criminal background check before their first assignment; and
• Has signed a written agreement with Bayfront that includes confidentiality and non-solicitation obligations.

A Certificate of Insurance is available to you before your first service upon request.

Bayfront is responsible to you for the delivery of the services under these Terms. Your contract is with Bayfront, not with any individual contractor.

2. What the Membership Is

The Home Membership is a recurring cleaning membership with a minimum term of 3, 6, or 12 months, as selected at checkout. It is not a series of individually purchased visits.

Biweekly Membership: 26 visits per twelve months of continuous membership, at a cadence of approximately every 14 days.

Weekly Membership: 52 visits per twelve months of continuous membership, at a cadence of approximately every 7 days.

How billing works. Your membership fee is billed monthly for the duration of your term. The monthly amount is calculated by spreading the annual visit count evenly across twelve months, so your charge is the same every month regardless of how many visits fall within a given calendar month.

3. Initial Deep Clean and Membership Start

A Deep Clean is required as the first service of every Home Membership, regardless of the term you select. It is charged in full at the time of purchase, separately from your monthly membership fee.

• We will schedule your Deep Clean within 7 days of purchase.
• Your membership begins on the date the Deep Clean is performed. Your first billed month covers visits beginning on that date.
• Your first monthly charge occurs 10 days after purchase.
• If the Deep Clean cannot be performed within 7 days for any reason, we will move your first monthly charge accordingly.

Cancellation before the first monthly charge. You may cancel at any time before your first monthly charge through your customer portal. In that case, you have paid only for the Deep Clean and owe nothing further. No penalty applies.

4. Home Size and Rate Confirmation

Pricing is based on interior conditioned square footage. This excludes garages, patios, balconies, terraces, and exterior storage.

You declare your home's size at checkout. Your monthly rate is an estimate until your Deep Clean, at which point the contractor confirms the actual conditioned area and your rate is finalized. This is disclosed at checkout and on our website.

• If your home is larger than declared: your rate is adjusted upward before your first monthly charge. We will notify you of the corrected rate before that charge occurs.
• If your home is smaller than declared: the difference is credited against your first monthly charge.

This adjustment runs in both directions.

5. Pricing, Billing, and Authorized Charges

Your payment method is stored securely by our payment processor, Stripe. Bayfront does not store your card number. Charges will appear on your statement as BAYFRONT CLEANING.

By accepting these Terms, you expressly authorize Bayfront to charge your payment method on file, outside of a checkout session, for the following and only the following:

(a) Your recurring monthly membership fee.

(b) Home size adjustment (Section 4), after notice to you and before your first monthly charge.

(c) Condition Fee (Section 7), only after photographic evidence has been provided to you and you have approved the charge for that specific visit.

(d) Add-on services that you have requested and confirmed in writing, including by WhatsApp message.

(e) Quarterly Deep Clean (Section 6), after advance notice of the date and the amount, and only where you have not declined it.

(f) Rate Reconciliation upon early termination (Section 16), calculated by the formula stated in that section.

No other charges will be made to your payment method without a new authorization from you. All amounts under (b) through (f) are calculated by published formulas and rates set out in these Terms and in the Rate Schedule (Annex C). They are not discretionary.

6. Scope of Service

The scope of every visit is defined in the Bayfront Quality Checklist — Residential (Annex A), which is incorporated into these Terms by reference and available at bayfrontpropertyservices.com/quality-residential.

The Checklist governs what is included in a Deep Clean and what is included in a recurring visit, and states the boundaries of each task. Where these Terms and the Checklist address the same subject, the Checklist controls.

Included in every visit, at no additional charge

• Exterior entry (porch, entry door, doormat, visible cobwebs, accumulated debris)
• First dishwasher load
• Bed linen change and bed making, on the conditions in Section 9
• Before-and-after photographs of the entry and each main area

Included in the Deep Clean, and available as a paid add-on on recurring visits

• Interior of oven
• Interior of refrigerator
• Interior windows, frames, and sills

Available only as a paid add-on, on any visit including the Deep Clean

• Laundry, beyond what is described in Section 9
• Closet organization, charged by the hour
• Dishwasher loads after the first

Operational limits stated in the Checklist

• Light fixtures and ceiling fans are dusted dry from floor level with an extension duster. They are not lowered, disassembled, or wet-cleaned, including during a Deep Clean.
• Fixtures that cannot be reached from the floor, ornamental fixtures with crystals or hanging pieces, and any fixture that feels loose are not touched. They are reported with a photograph.
• Heavy furniture and appliances (sofas, beds, bookcases, refrigerator, stove, washer, dryer) are not moved. The area beneath and behind is cleaned with extension tools as far as they reach.
• Contractors do not assist with moving, lifting, or pushing your furniture or belongings. If you move a piece yourself, the exposed area is cleaned normally.
• Ladders are used only where the contractor's own step ladder can be placed on firm floor. Contractors never stand on chairs, tables, counters, or fixtures.

Quarterly Deep Clean — member discount

Members on 6- and 12-month terms receive a member discount on the quarterly Deep Clean, which covers oven, refrigerator interior, cabinet interiors, baseboards, grout, window tracks, door frames, and air vents.

• 6-month term: the discount applies once, at month 3.
• 12-month term: the discount applies three times, at months 3, 6, and 9.
• 3-month terms: a Deep Clean is available on request at standard rates.
• If your membership renews into a new 6- or 12-month term, the discount continues on the same schedule for that term.

The discounted rate is published in the Rate Schedule and confirmed with you before each quarterly Deep Clean is scheduled. You may decline any quarterly Deep Clean by telling us before the scheduled date, at no cost and with no effect on your membership.

We may update the Quality Checklist from time to time. Material reductions in scope will be communicated to you in advance per Section 18.

7. Condition Assessment and Condition Fee

Your recurring rate assumes the home is maintained between visits.

If a contractor arrives and finds the property outside normal condition — accumulated trash, months of built-up grease, pet accidents, post-party condition, or clutter that prevents cleaning — the contractor will stop before beginning work, photograph the condition, and report to Bayfront.

We will contact you with the photographs and the proposed charge before any work begins and before any charge is made.

Where the condition is confirmed and you approve it, the visit is repriced at the standard Deep Clean rate for your home size and service zone, published in the Rate Schedule. The Condition Fee replaces the visit rate for that visit; it is not added on top of it.

There is a single level. A property that needs deep-clean work is charged as a Deep Clean, and nothing more. The member discount on quarterly Deep Cleans does not apply to a Condition Fee, because it is not a scheduled Deep Clean — it is a repricing of the visit you already have.

If you do not approve the charge, the contractor will perform the standard scope within normal time, prioritizing kitchen and bathrooms, and will document with photographs what could not be completed. No Condition Fee is charged.

Biohazard — full stop. Contractors will not clean and will leave the property immediately upon encountering: visible pest infestation (bedbugs, roaches in quantity, rodents), extensive mold on walls or ceilings, blood, feces, vomit, syringes, or any biological fluid. This is remediation work, not cleaning. It is not covered by our insurance and is outside the scope of this membership. We will notify you and you will need to engage a remediation company.

8. Services We Do Not Provide

The following are outside the scope of this membership and will not be performed under any circumstances, whether included or paid for:

• Exterior windows — never, on any floor, not as an add-on, not for an additional fee. They are not covered by our insurance.
• Any work requiring access to roofs or exterior balconies
• Any work requiring ladders beyond a step ladder on firm interior floor, or scaffolding
• Exterior building cleaning or pressure washing above ground level
• Biohazard cleaning or remediation of any kind
• Construction debris removal
• Any service excluded by our insurance coverage

9. Bed Linens and Laundry

Bed linen change is included in every visit, on two conditions:

1. You leave a clean set of linens on each bed before the visit. Contractors do not take linens from your closets or drawers.
2. The property has a working washer.

Where both are met, the contractor changes and makes the bed, and starts the used set in the washer before leaving.

Drying, folding, and putting linens away is the paid Laundry add-on. It is not included in any visit, including the Deep Clean.

If you have not left a clean set out, the contractor will make the bed with the existing linens, present it properly, and report it to us. No linen change occurs.

Laundry add-on. When purchased:

• Laundry is performed entirely within your home, using your machines. Your garments never leave the property.
• Requires a working washer and dryer inside the property. Where linens are involved, a second clean set must be available in the home.
• Maximum two loads per visit.
• Loads are started on arrival, not at the end of the visit. If drying is not finished when the contractor leaves, laundry is left in the dryer and we notify you. Contractors do not extend a visit waiting on a dryer.
• You are responsible for separating and identifying delicate garments and any items requiring special handling before the visit.
• Bayfront is not responsible for damage to garments resulting from the manufacturer's care instructions, the absence of care labels, pre-existing garment condition, or your failure to identify a delicate item. Contractors follow visible care labels where present and standard care where absent.

10. Rescheduling and Missed Visits

Your membership entitles you to visits at the rate stated in Section 2 for the duration of your term. Rescheduling is a term of how we deliver those visits, not a separate product you have purchased.

If you notify us more than 24 hours before a scheduled visit: that visit may be rescheduled while your membership remains active, subject to availability. Rescheduled visits are in addition to your regularly scheduled visits for that period.

If you notify us less than 24 hours before a scheduled visit, or if the contractor cannot access the property at the scheduled time: that visit is counted as delivered. The contractor's time was reserved and cannot be reassigned.

Limits on rescheduling. To protect scheduling for all members, no more than two rescheduled visits may be performed in any calendar month on a Biweekly Membership, or four on a Weekly Membership.

Holidays. Visits falling on a holiday are moved to the nearest available date. They are not lost and do not count against the rescheduling limits above.

Rescheduling rights exist only while your membership is active and have no cash value. They are not a stored balance, are not redeemable for money, and are not transferable.

11. Property Access

You are responsible for providing reliable access to your property at the scheduled time — whether by key, lockbox, door code, building access, or being present.

If you provide keys, codes, or alarm credentials:

• We will keep them confidential and use them only to perform the service.
• We will return keys upon termination of the membership.
• You must notify us immediately of any change to codes or access procedures.

If the contractor cannot access the property at the scheduled time, the visit is counted as delivered under Section 10.

Alarm systems. If your property has an alarm, you must provide working disarm instructions. Bayfront is not responsible for false alarm fees, municipal fines, or monitoring company charges arising from access credentials you provided.

12. Pets

Please tell us about pets in the home before your first visit.

• Contractors are not responsible for feeding, walking, medicating, or otherwise caring for your pets.
• Bayfront is not responsible for a pet that escapes through a door or gate during a visit. If your pet must be contained, secure it before the contractor arrives.
• If a pet behaves aggressively toward a contractor, the contractor will leave the property and the visit will be counted as delivered.

13. Photographs and Your Belongings

Before-and-after photographs are taken at every visit. This is a required part of our quality process and your service record.

By accepting these Terms, you consent to these photographs being taken and retained by Bayfront for quality assurance, service verification, condition assessment, and insurance claim purposes.

We will not use photographs of your property for marketing, advertising, social media, or any public-facing purpose without your separate written consent.

Items on surfaces. Contractors lift objects from surfaces, clean beneath, and return them to the same position. Where a surface holds several arranged items, a reference photograph is taken first.

Items not handled. Collectibles, artwork, antiques, fine glassware, religious images, and anything that appears unstable or irreplaceable are cleaned around, not lifted, and reported. Please secure jewelry, cash, and irreplaceable items before each visit.

14. No Direct Hiring

Bayfront invests in recruiting, background-checking, insuring, training, and scheduling the contractors who serve you. That investment is a substantial part of what your membership fee pays for.

During your membership and for twelve (12) months after your last service, you agree not to engage, hire, or pay directly — or through any other company — any contractor who performed services at your property through Bayfront.

If you do, you agree to pay Bayfront a placement fee of $1,500. The parties agree that Bayfront's actual damages in this circumstance are difficult to determine at the time of contracting, and that this amount is a reasonable estimate of the recruiting, screening, insurance verification, and lost service revenue Bayfront would incur. It is not a penalty.

This section does not restrict you from hiring any cleaning company or individual you did not meet through Bayfront.

15. Term, Renewal, and Cancellation

Term. Your membership term is 3, 6, or 12 months as selected at checkout, measured from the date of your Deep Clean.

Your rate is fixed for your selected term and will not increase during that term.

After your term ends, your membership continues on a month-to-month basis until you cancel. It does not automatically renew for another fixed term.

Price changes after your term. Once you are on month-to-month, your rate may change. We will notify you by email at least 30 days before any price increase takes effect, stating your current rate, the new rate, and the date it applies. You may cancel at any time before that date through your customer portal, at no cost and with no Rate Reconciliation. If you do not cancel, the new rate applies to billing periods beginning on or after that date.

Renewing into a new fixed term. If you choose to begin a new 3, 6, or 12-month term, the rate for that term is the rate in effect at the time you renew, and is again fixed for the duration of that term.

How to cancel. You may cancel at any time through your customer portal, using the link in any billing email. Cancellation is available online, without a phone call, without a message, and without speaking to anyone. Canceling is as simple as signing up.

When cancellation takes effect. Cancellation takes effect at the end of your current billing period. You keep access to visits scheduled within that period. You will not be charged again after that.

16. Early Termination and Rate Reconciliation

Your rate per visit is lower on longer terms. If you cancel before completing your selected term, we reconcile the difference between the rate you paid and the 3-month rate for your home size and frequency.

This charge is calculated only on visits actually delivered. It is not a charge for the remainder of your term, and no fee applies for visits you will not receive. It is a correction of the rate you were charged for services you already received, to the rate that applies to the term you actually completed.

Your current Rate Reconciliation amount is shown in your customer portal at all times, so it is never a surprise. We will state the amount before charging it.

The applicable rates are published in the Rate Schedule (Annex C).

No Rate Reconciliation applies if you cancel before your first monthly charge (Section 3), after your initial term has ended and you are on month-to-month, or in response to a price increase or a material change to these Terms.

17. Insurance, Damage, and Limitation of Liability

Insurance. Bayfront maintains Commercial General Liability insurance. Each contractor performing services at your property carries their own Commercial General Liability coverage with minimum limits of $1,000,000 per occurrence and $2,000,000 aggregate, naming Bayfront as an additional insured.

Pre-existing damage. Where a contractor finds damage on arrival, it is photographed before work begins and reported to you.

Reporting damage. If you believe something was damaged during a visit, you must notify us within 72 hours of the visit, with photographs. Before-and-after photographs from the visit will be reviewed. We are not responsible for pre-existing damage or for damage reported after 72 hours, because after that period the condition cannot be reliably attributed to the visit.

Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAYFRONT'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID BAYFRONT IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

BAYFRONT IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST INCOME, OR LOSS OF USE.

Nothing in this section limits liability for personal injury caused by our negligence, for gross negligence, for willful misconduct, or for any liability that cannot be limited under Florida law. Claims involving bodily injury are handled through the applicable insurance coverage and are not subject to the monetary cap above.

18. Changes to These Terms

We may update these Terms. If a change materially affects your rights, your price, or the scope of service, we will notify you by email at least 30 days before it takes effect, and you may cancel before it applies without Rate Reconciliation.

The version of these Terms and of the Quality Checklist in effect on the date a service is performed governs that service.

19. Taxes

Prices do not include sales tax. Cleaning services performed at residential dwellings are not subject to Florida sales tax. If tax becomes applicable to any service you purchase, it will be added to your charge and shown separately.

20. Questions, Complaints, and Payment Disputes

If something goes wrong, contact us first. Most issues are resolved the same day.

• Email: admin@bayfrontpropertyservices.com
• Phone / WhatsApp: 786-519-5234
• Hours: Mon–Fri 8am–6pm ET

Before initiating a chargeback or payment dispute with your bank, you agree to contact us and allow us 5 business days to resolve the issue. This does not waive any right you have under law or your card network's rules. It gives us a chance to fix the problem directly, which is usually faster than a bank dispute.

Service concerns. If a visit did not meet the standard in the Quality Checklist, tell us within 24 hours with photographs. We will return to correct it at no charge.

Pricing. Contractors never quote prices or accept payment directly. All pricing and payment goes through Bayfront.

21. Dispute Resolution, Arbitration, and Class Action Waiver

(a) Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

(b) Talk to us first. Before starting arbitration or any legal proceeding, you agree to send written notice of your claim to admin@bayfrontpropertyservices.com describing the issue and the resolution you want, and to give us 60 days to resolve it. We agree to do the same before bringing a claim against you. Most problems are resolved this way. This period does not shorten any applicable deadline to bring a claim.

(c) Small claims court. Either party may bring an individual claim in small claims court in Miami-Dade County instead of arbitration, as long as the claim qualifies for that court and stays there on an individual basis. This is the right forum for most disputes between us, and neither party gives it up.

(d) Agreement to arbitrate. Except for claims brought under subsection (c), and except for claims seeking injunctive relief to protect intellectual property, any dispute arising out of or relating to these Terms or the services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court.

• Arbitration will take place in Miami-Dade County, Florida, or by videoconference or on written submissions at your election.
• The arbitrator may award any relief a court could award on an individual basis, including statutory damages and attorney's fees where the law provides for them.
• The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
• This agreement to arbitrate is governed by the Federal Arbitration Act.

(e) Who pays. Bayfront will pay all arbitration filing, administrative, and arbitrator fees for any claim seeking less than $10,000, including your portion, unless the arbitrator determines the claim was frivolous or brought for an improper purpose. For claims of $10,000 or more, fees are allocated under the AAA rules. Each party otherwise bears its own attorney's fees, except where a statute provides otherwise.

(f) CLASS ACTION WAIVER. YOU AND BAYFRONT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding, except as provided in subsection (h).

(g) Your right to opt out. You may opt out of subsections (d) and (f) by emailing admin@bayfrontpropertyservices.com within 30 days of first accepting these Terms, with your name, the property address, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms, your membership, your pricing, or the service you receive. We will not treat you differently for opting out. If you opt out, disputes are resolved in the state or federal courts located in Miami-Dade County, Florida, and both parties consent to that jurisdiction.

(h) Coordinated filings. If 25 or more claims of a substantially similar nature are filed against Bayfront by or with the assistance of the same or coordinated counsel within a 90-day period, the parties agree those claims will be administered in batches of no more than 50. An initial batch of no more than 10 claims will proceed first, after which the parties will engage in a single mediation session before the remaining claims proceed. Filing fees for later batches are not due until those batches begin. This provision applies equally to both parties.

(i) If the class waiver fails. If subsection (f) is found unenforceable as to any claim or any part of a claim, then subsection (d) does not apply to that claim, and that claim will be resolved in the state or federal courts located in Miami-Dade County, Florida. The remainder of this Section stays in effect. In no event will class or representative claims be arbitrated.

(j) Jury trial waiver. IF ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND BAYFRONT EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY. This waiver applies independently of whether arbitration is enforced.

(k) Survival. This Section survives termination of your membership.

22. General

Entire agreement. These Terms, together with Annex A (Quality Checklist — Residential) and Annex C (Rate Schedule), are the entire agreement between you and Bayfront regarding the Home Membership.

Severability. If any provision is found unenforceable, the remaining provisions stay in effect.

Assignment. You may not transfer your membership. Bayfront may assign these Terms in connection with a sale or transfer of the business.

No waiver. Our failure to enforce any provision is not a waiver of it.

Annexes

STR Turnover Service

These Terms of Service ("Terms") govern the short-term rental turnover cleaning service provided by Bayfront Property Services LLC, a Florida limited liability company ("Bayfront," "we," "us"), to you ("you," "Host," "Client").

By checking the box at checkout and completing your purchase, you agree to these Terms.

1. What We Do and Who Performs the Work

Bayfront is a property services company. Turnover cleaning is performed by independent contractors engaged by Bayfront, not by Bayfront employees.

Every contractor who performs work at your property:

• Carries their own Commercial General Liability insurance with minimum limits of $1,000,000 per occurrence and $2,000,000 aggregate, naming Bayfront as an additional insured;
• Has completed a criminal background check before their first assignment; and
• Has signed a written agreement with Bayfront including confidentiality and non-solicitation obligations.

A Certificate of Insurance is provided to you before your first service.

Your contract is with Bayfront, not with any individual contractor.

2. Turnover Credits

One Credit = one complete turnover of one unit, at the declared size tier and service area.

• Credits are purchased in advance, at list price. Minimum purchase: 5 Credits.
• Credits do not expire. Unredeemed Credits remain valid and redeemable for as long as Bayfront provides turnover services in your service area.
• A Credit is redeemed for one turnover regardless of subsequent changes to our list price. If our prices increase after you purchase, your existing Credits are unaffected — no additional payment is required to redeem them.
• Credits are not redeemable for cash and are not transferable to another person or business without our written consent.

Credits are a prepayment for a defined service, not a stored monetary value. Each Credit entitles you to one turnover at the size tier purchased.

Unit size. If a unit is larger than the tier you declared at purchase, the difference in list price between the declared tier and the correct tier applies at the time of service. You are responsible for the accuracy of the size you declare.

3. Service Plan and Plan Benefits

Credits are separate from your Service Plan. A Service Plan is a 3, 6, or 12-month commitment that determines your service level.

With an active Service Plan, you receive:

• Scheduling priority over clients without a Plan
• Backup coverage if your primary contractor is unavailable
• The scheduling guarantee described in Section 4
• Price protection — the price of Credits you purchase is locked for the duration of your Plan
• Quarterly Deep Clean member discount (6- and 12-month Plans — see below)

Quarterly Deep Clean — member discount. Hosts on 6- and 12-month Plans receive a member discount on the quarterly Deep Clean.

• 6-month Plan: the discount applies once, at month 3.
• 12-month Plan: the discount applies three times, at months 3, 6, and 9.
• 3-month Plans: a Deep Clean is available on request at standard rates.
• If your Plan renews into a new 6- or 12-month term, the discount continues on the same schedule for that term.

The discounted rate is published in the STR Rate Schedule and confirmed with you before each quarterly Deep Clean is scheduled. You may decline any quarterly Deep Clean by telling us before the scheduled date, at no cost and with no effect on your Plan.

This is a member discount, not a service included in your Plan. Bayfront may discontinue or modify the discount at any time on 30 days' written notice. Discontinuing it does not affect your Credits or any other Plan benefit.

If your Service Plan ends or is not renewed:

• You keep all unredeemed Credits. They do not expire and remain redeemable for one turnover each, at no additional cost.
• Plan benefits end. Scheduling becomes subject to availability, without priority, without backup, and without the guarantee in Section 4.
• New Credits are purchased at the list price then in effect.

What the Service Plan buys is not a discount on Credits. It is priority, backup, availability, and price protection on future purchases. Credits are sold at list price whether or not you hold a Plan.

Price changes. List prices may change. Price changes never affect Credits you have already purchased. We will give 30 days' written notice before any list price increase takes effect.

4. Scheduling and the 24-Hour Standard

Standard scheduling requires 24 or more hours of notice. Twenty-four hours is the coordination margin we need to allocate a contractor and commit to a result.

With 24 or more hours of notice, and with an active Service Plan: 1 Credit per turnover, and Bayfront guarantees the unit will be ready before your next guest checks in.

The guarantee applies only where all of the following are true:

(a) You have an active Service Plan;

(b) You provided the turnover request with 24 or more hours of notice;

(c) The unit is within the declared unit count under your Plan — the guarantee extends only to units contracted under your Plan, not to additional units added ad hoc; and

(d) Performance is not prevented by events outside our reasonable control, including severe weather, named storms, flooding, government order, utility or building access failure, road closure, illness, or property conditions requiring a full stop under Section 8.

If we fail to meet the guarantee when all four conditions are satisfied, that turnover is performed at no charge and the Credit is returned to your balance. This is your exclusive remedy for a missed guarantee. See Section 15.

5. Your Calendar Obligation

You agree to share your check-in and check-out schedule with Bayfront as soon as each reservation is confirmed — not as the date approaches.

This is your side of the guarantee. Our ability to commit to a turnover depends on knowing your calendar far enough in advance to allocate contractor capacity across all properties we serve.

The guarantee in Section 4 does not apply to any turnover for which the reservation was known to you and not shared with us at the time it was confirmed.

Share your calendar by WhatsApp Business at 786-519-5234, or any other method we agree to in writing.

Property details. You are responsible for the accuracy of the unit size, address, access method, and property details you provide.

6. Rush Requests (Less Than 24 Hours)

Turnover requests made with less than 24 hours of notice are Rush Requests.

• Cost: 1.25 Credits — a 25% rush surcharge.
• Subject to availability. We will tell you promptly whether we can accept it.
• No guarantee applies. The Section 4 guarantee does not extend to Rush Requests, regardless of your Service Plan.

We will always try. We will not promise what our capacity cannot deliver.

7. Cancellations by You

More than 24 hours before a scheduled turnover: no Credit is consumed. Reschedule at no cost.

Less than 24 hours before a scheduled turnover: the Credit is consumed. The contractor's time was reserved for your property and cannot be reassigned on that notice.

If the contractor cannot access the property at the scheduled time — lockbox failure, wrong code, blocked entry, guest still present — the Credit is consumed. Contact us immediately and we will attempt to reschedule, subject to availability.

8. Scope of Service and Condition Assessment

Scope. The scope of every turnover and Deep Clean is defined in the Bayfront Quality Checklist — Short Term Rentals (Annex B), incorporated into these Terms by reference and available at bayfrontpropertyservices.com/quality-str. Where these Terms and the Checklist address the same subject, the Checklist controls.

Initial Deep Clean. The first service at any new property is always a Deep Clean, charged separately at the Deep Clean rate for the unit size. It is not covered by a Credit. This establishes the baseline condition of the unit and calibrates the turnover rate.

Condition assessment. If a contractor arrives and finds the property outside normal condition — post-party condition, accumulated trash, pet accidents, evidence of significantly more occupants than reserved, extended stay damage — the contractor will stop before beginning work, photograph the condition, and report to Bayfront immediately. We will contact you with photographs and the proposed charge.

Where the condition is confirmed and you approve it, the turnover is repriced at the standard Deep Clean rate for the unit size and service zone, published in the STR Rate Schedule. The Condition Fee replaces the turnover rate; it is not added on top of it. The Credit for that turnover is consumed as normal.

There is a single level. The member discount on quarterly Deep Cleans does not apply to a Condition Fee.

Because a guest is arriving, we work on a compressed timeline. If we do not receive your response within 15 minutes of our message, the contractor proceeds with the standard turnover in standard time, prioritizing kitchen, bathrooms, and linens, and documents with photographs what could not be completed. No Condition Fee is charged in that case, and the Section 4 guarantee does not apply to that turnover.

Biohazard — full stop. Contractors will not clean and will leave the property immediately upon encountering: visible pest infestation (bedbugs, roaches in quantity, rodents), extensive mold, blood, feces, vomit, syringes, or any biological fluid. This is remediation, not cleaning. It is not covered by our insurance and is outside the scope of this service. We will notify you immediately with photographs. The Credit is not consumed and the Section 4 guarantee does not apply.

9. Linens and Consumables

Linens. Where the unit has a working washer and dryer, washing and drying of linens is included in the turnover at no additional charge. Linens are washed inside the unit and never leave the property.

Where the unit does not have working laundry equipment, you must supply clean linens on site for each turnover. If clean linens are not available, the contractor will complete the turnover and report the shortfall. The Section 4 guarantee does not apply where linens were not supplied and no working laundry equipment was available.

Consumables. You supply all consumables — paper goods, soap, coffee, and similar.

Restocking is an optional convenience, not a guaranteed service. We may decline any request, and availability depends on third-party delivery services that serve your property.

How it works:

1. Tell us what you need through WhatsApp Business at 786-519-5234.
2. We send you a single payment link covering the estimated cost of the items plus our service fee, published in the STR Rate Schedule.
3. Once paid, we place the order and send you the receipt.

What you pay. The amount on the payment link is what you pay. We absorb ordinary variation between the estimate and the final cost. If items are unavailable and omitted from the order, we refund that portion to your original payment method. If you add items after paying, we send a new link.

Limits:

• No order is placed until payment is received.
• We order through third-party delivery services. We are not responsible for their delays, substitutions, or failure to deliver.
• A missed, late, or incomplete restock does not affect the turnover itself and does not trigger the guarantee in Section 4.

10. Services We Do Not Provide

• Exterior windows
• Any work requiring ladders, scaffolding, or work at height
• Exterior building cleaning or pressure washing above ground level
• Biohazard cleaning or remediation of any kind
• Guest communication, key handoff, or guest-facing services of any kind
• Maintenance, repair, or handyman work
• Any service excluded by our insurance coverage

11. Property Access

You are responsible for providing reliable access — lockbox, smart lock code, building credentials, or other method.

• We keep access credentials confidential and use them solely to perform the service.
• You must notify us immediately of any change to codes or access procedures. A turnover missed because of an unreported code change consumes the Credit and voids the guarantee for that turnover.
• Where building access requires registration, authorization, or advance notice to a front desk or HOA, arranging that is your responsibility.

12. Damage Reporting

Before-and-after photographs are taken at every turnover and sent to you the same day. That record is the basis for any damage question.

Guest damage. Where a contractor finds damage on arrival, it is documented with photographs before work begins and reported to you immediately. Pursuing a guest for damage is your responsibility, through your booking platform. We will provide our photographic documentation to support your claim.

Damage caused by us. If you believe damage was caused during a turnover, notify us within 48 hours of that turnover, with photographs. We will review the before-and-after record. We are not responsible for pre-existing damage or for damage reported after 48 hours.

High-value items. Secure or remove valuables, collectibles, and irreplaceable items from the rental inventory. Contractors are instructed not to handle them.

13. Photographs

Before-and-after photographs are taken at every turnover and are a required part of the service.

You consent to these photographs being taken and retained for quality assurance, service verification, condition assessment, damage documentation, and insurance purposes.

We will not use photographs of your property for marketing, advertising, social media, or any public-facing purpose without your separate written consent.

14. Non-Solicitation

During the term of your relationship with Bayfront and for twelve (12) months after your last service, you agree not to engage, hire, or pay directly — or through any other entity — any contractor who performed services at your property through Bayfront.

If you do, you agree to pay Bayfront a placement fee of $2,500 per contractor. The parties agree that Bayfront's actual damages are difficult to determine at the time of contracting, and that this amount is a reasonable estimate of the recruiting, screening, insurance verification, and lost service revenue Bayfront would incur. It is not a penalty.

This does not restrict you from engaging any cleaning company or individual you did not meet through Bayfront.

15. Limitation of Liability

YOU ACKNOWLEDGE THAT YOU OPERATE A RENTAL BUSINESS AND THAT A DELAYED, MISSED, OR DEFICIENT TURNOVER MAY RESULT IN CONSEQUENCES TO YOUR BUSINESS THAT ARE FAR GREATER IN VALUE THAN THE PRICE OF THE TURNOVER — INCLUDING CANCELLED RESERVATIONS, PLATFORM PENALTIES, REFUNDS TO GUESTS, NEGATIVE REVIEWS, AND LOSS OF SUPERHOST OR EQUIVALENT STATUS.

THE PRICE OF THIS SERVICE REFLECTS THIS ALLOCATION OF RISK. BAYFRONT COULD NOT OFFER TURNOVER SERVICE AT THESE RATES IF IT BORE THE COMMERCIAL CONSEQUENCES OF YOUR BOOKINGS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) BAYFRONT'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO ANY TURNOVER IS LIMITED TO THE LIST PRICE OF THAT TURNOVER.

(b) BAYFRONT'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE AMOUNTS YOU PAID BAYFRONT IN THAT PERIOD.

(c) BAYFRONT IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST BOOKINGS OR RESERVATION REVENUE; REFUNDS OR COMPENSATION PAID TO GUESTS; BOOKING PLATFORM PENALTIES, FEES, OR SANCTIONS; LOSS OF SUPERHOST, GUEST FAVORITE, OR EQUIVALENT STATUS; LOSS OF RANKING, VISIBILITY, OR REVIEW SCORE; OR LOSS OF GOODWILL — EVEN IF BAYFRONT WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(d) YOUR EXCLUSIVE REMEDY FOR A FAILED GUARANTEE UNDER SECTION 4 IS THE FREE TURNOVER AND CREDIT RETURN DESCRIBED IN THAT SECTION.

NOTHING IN THIS SECTION LIMITS LIABILITY FOR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR GROSS NEGLIGENCE, FOR WILLFUL MISCONDUCT, OR FOR ANY LIABILITY THAT CANNOT BE LIMITED UNDER FLORIDA LAW. Claims involving bodily injury are handled through the applicable insurance coverage and are not subject to the monetary caps above.

BOTH PARTIES ACKNOWLEDGE THAT THIS SECTION REFLECTS A DELIBERATE ALLOCATION OF RISK BETWEEN TWO COMMERCIAL PARTIES AND IS A FUNDAMENTAL BASIS OF THE BARGAIN. THIS SECTION SURVIVES TERMINATION.

16. Termination

By you. You may stop purchasing Credits and end your Service Plan at any time, effective at the end of your current Plan term. Unredeemed Credits are not refunded at your election — they remain valid and redeemable under Section 2.

By Bayfront. We may end our relationship with you on 30 days' written notice.

If Bayfront ceases to provide turnover service to you or in your service area while you hold unredeemed Credits, Bayfront will refund the full purchase price of all unredeemed Credits within 30 days. This applies whether we stop servicing your area, terminate your account for convenience, or cease operations.

Immediate termination. We may terminate immediately, with refund of unredeemed Credits, where a property presents a safety risk to contractors, where access is repeatedly unavailable, or where payment obligations are unmet.

17. Payment and Taxes

Credits are charged at purchase. Your payment method is stored securely by Stripe; Bayfront does not store your card number. Charges appear as BAYFRONT CLEANING.

You authorize Bayfront to charge your payment method on file for: Credit purchases you initiate, Deep Cleans, approved Condition Fees, rush surcharges, and size tier corrections under Section 2. Restocking is paid by payment link, not from the payment method on file.

Taxes. Prices do not include sales tax. Cleaning of residential dwelling units, including short-term rental units, is not subject to Florida sales tax. If tax becomes applicable to any service you purchase, it will be added and shown separately.

18. Questions, Complaints, and Payment Disputes

Contact us first. In this business, speed matters more than process.

• Email: admin@bayfrontpropertyservices.com
• Phone / WhatsApp: 786-519-5234
• Hours: Mon–Fri 8am–6pm ET

Service concerns. If a turnover did not meet the standard in the Quality Checklist, tell us within 24 hours with photographs. Where the deficiency is confirmed, we will correct it at no charge or return the Credit, at our election.

Before initiating a chargeback or payment dispute, you agree to contact us and allow us 5 business days to resolve the issue. This does not waive rights under law or card network rules.

19. Changes to These Terms

We may update these Terms. If a change materially affects your rights, your price, or the scope of service, we will notify you by email at least 30 days before it takes effect. Credits purchased before the change remain governed by Section 2 and Section 16.

We may update the Quality Checklist from time to time. Material reductions in scope will be communicated in advance. The version of these Terms and of the Quality Checklist in effect on the date a service is performed governs that service.

20. Dispute Resolution, Arbitration, and Class Action Waiver

(a) Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

(b) Notice and negotiation. Before starting arbitration or any legal proceeding, the party bringing the claim will send written notice to the other describing the claim and the resolution sought, and allow 30 days to resolve it. This period does not shorten any applicable deadline to bring a claim.

(c) Small claims court. Either party may bring an individual claim in small claims court in Miami-Dade County instead of arbitration, as long as the claim qualifies for that court and stays there on an individual basis.

(d) Agreement to arbitrate. Except for claims brought under subsection (c), and except for claims seeking injunctive relief to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms or the services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court.

• Arbitration will take place in Miami-Dade County, Florida, before a single arbitrator.
• The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
• The arbitrator has no authority to award damages excluded by Section 15, or to exceed the liability caps in that Section.
• This agreement to arbitrate is governed by the Federal Arbitration Act.

(e) Fees. Filing, administrative, and arbitrator fees are allocated under the AAA Commercial Rules. Each party bears its own attorney's fees unless a statute or these Terms provide otherwise.

(f) CLASS ACTION WAIVER. YOU AND BAYFRONT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims or preside over any form of class or representative proceeding.

(g) Coordinated filings. If 25 or more claims of a substantially similar nature are filed against Bayfront by or with the assistance of the same or coordinated counsel within a 90-day period, those claims will be administered in batches of no more than 50, with an initial batch of no more than 10 proceeding first, followed by a single mediation session before the remaining claims proceed. This provision applies equally to both parties.

(h) If the class waiver fails. If subsection (f) is found unenforceable as to any claim, subsection (d) does not apply to that claim, and it will be resolved in the state or federal courts located in Miami-Dade County, Florida. The remainder of this Section stays in effect. In no event will class or representative claims be arbitrated.

(i) Jury trial waiver. IF ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND BAYFRONT EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY. Both parties acknowledge they are commercial entities entering this waiver with the opportunity to consult counsel.

(j) Survival. This Section survives termination.

21. General

Entire agreement. These Terms, together with Annex B (Quality Checklist — Short Term Rentals) and Annex D (STR Rate Schedule), are the entire agreement regarding this service.

Severability. If any provision is found unenforceable, the remaining provisions stay in effect.

Assignment. You may not assign these Terms without our written consent. Bayfront may assign in connection with a sale or transfer of the business.

No waiver. Our failure to enforce any provision is not a waiver of it.

Independent businesses. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Bayfront.

Annexes