Home Membership — Terms of Service

Version 3.0 · Last updated October 22, 2026

These Terms replace the Terms last updated October 11, 2026 (archived at /terms-2026-10-11).

Version 3.0 · Last updated October 22, 2026 · Effective when published on bayfrontpropertyservices.com

These Terms replace the Terms last updated October 11, 2026.

These Terms of Service ("Terms") govern the Home Membership service provided by Bayfront Property Services LLC, a Florida limited liability company ("Bayfront," "we," "us"), to you ("you," "Client," "Member").

By checking the box at checkout and completing your purchase, you agree to these Terms. Please read them before you pay.

1. What We Do and Who Performs the Work

Bayfront is a residential cleaning and property services company. Cleaning services are performed by independent contractors engaged by Bayfront, not by Bayfront employees.

Every contractor who performs work at your property:

• Carries their own Commercial General Liability insurance with minimum limits of $1,000,000 per occurrence and $2,000,000 aggregate, naming Bayfront as an additional insured;
• Has completed a criminal background check before their first assignment; and
• Has signed a written agreement with Bayfront that includes confidentiality and non-solicitation obligations.

A Certificate of Insurance is available to you before your first service upon request.

Bayfront is responsible to you for the delivery of the services under these Terms. Your contract is with Bayfront, not with any individual contractor.

2. What the Membership Is

The Home Membership is a recurring cleaning membership with a term of 3, 6, or 12 months, as selected at checkout. It is not a series of individually purchased visits.

Every Other Week Membership: 26 visits per twelve months of continuous membership, at a cadence of approximately every 14 days.

Weekly Membership: 52 visits per twelve months of continuous membership, at a cadence of approximately every 7 days.

How visits are counted. We commit to the number of visits stated above over twelve months of continuous membership, and deliver visits at that same rate for the length of your term. We do not commit to a fixed interval between visits. Because months vary in length, some calendar months will contain two visits and others three (Every Other Week), or four visits and others five (Weekly). In a month with an extra calendar visit (a third visit for Every Other Week, a fifth for Weekly), that visit is complimentary and is not guaranteed. It happens when the calendar falls that way.

How billing works. Your membership fee is billed in equal monthly payments for the duration of your term. The monthly amount is calculated by spreading the annual visit count evenly across twelve months, so your charge is the same every month regardless of how many visits fall within a given calendar month.

3. Initial Deep Clean and Membership Start

A Deep Clean is required as the first service of every Home Membership, regardless of the term you select. It is charged in full at checkout, separately from your monthly membership fee.

Moving from Bayfront Flex. If you start a Home Membership within 30 days after the Deep Clean paid with your last Flex credit was performed (counted from the day it was performed to the day you sign up), no initial Deep Clean is charged or performed. Your membership then begins on the date of your first regular visit, and your term is measured from that date. If you have a Flex credit you have not used when you start, you can instead use it for the initial Deep Clean of your Home Membership: we do not charge the initial Deep Clean at checkout, and we schedule that Deep Clean as described below. We check the date of your last Flex Deep Clean, or your unused Flex credit, in our records before we send you the sign-up link for these options. If you do not qualify, the initial Deep Clean applies and we send you the standard sign-up link. See Section 7 of the Bayfront Flex Terms.

Short wait when you move from Flex. Under either option above, the wait before your first monthly payment is 2 days, not 10. At checkout you pay nothing and we save your card. Your first monthly payment is charged to that card 2 days after you sign up, on the date shown at checkout, and covers your first month of visits starting from your first service. We do not send a contractor for your first service until that payment has been charged successfully, so your first service is normally 3 to 7 days after you sign up. The references in this Section 3 and in Sections 4, 15 and 16 to something happening "before your first monthly payment" therefore mean those 2 days: you may cancel in that time without giving notice, you are not charged, and you owe nothing. The last bullet below (moving or refunding a payment that is charged before the Deep Clean) does not apply to you, because your first service happens after your first monthly payment by design. After your first monthly payment, you cancel under Section 15 with 30 days' notice, Section 16 applies if you cancel a 6- or 12-month plan before your term ends, and any new rate under Section 4 applies from your next monthly payment after you approve it. If we cannot perform your first service within 10 days after you sign up for a reason on our side, we refund your first monthly payment in full. If the delay is at your request, or because your first monthly payment was declined and has not been paid, we do not.

• We will message you on WhatsApp within 24 hours of purchase to schedule your Deep Clean (or, if you moved from Bayfront Flex without a new initial Deep Clean, your first regular visit), normally within 3 to 7 days.
• Your membership begins on the date the Deep Clean is performed, and your term is measured from that date.
• Your first monthly payment is charged on the date shown at checkout, 10 days after you sign up (2 days if you moved from Bayfront Flex, see above), and covers your first month of visits starting from the Deep Clean. Where the checkout page shows this wait as a free trial, nothing extra is charged during it.
• If we cannot perform your Deep Clean before the first monthly payment date for a reason on our side, we will move that payment until after the Deep Clean. If that payment is charged anyway before the Deep Clean, we refund it in full. If the delay is at your request, the date does not change.

Cancellation before the first monthly payment. You may cancel from your customer portal at any time before your first monthly payment, without giving 30 days' notice. In that case, you have paid only for the Deep Clean and owe nothing further. No Rate Reconciliation or penalty applies.

Cancelling the Deep Clean itself. If you tell us on WhatsApp 24 hours or more before your scheduled Deep Clean that you do not want it, we refund the Deep Clean in full. If you cancel with less than 24 hours' notice, or our contractor cannot access the property, the Deep Clean counts as delivered and is not refunded. A Deep Clean that has been performed is not refundable. Cancelling in the customer portal ends the subscription on the date set by Section 15; it does not by itself cancel a Deep Clean that is already scheduled. To cancel a scheduled Deep Clean, message us on WhatsApp at 786-519-5234. If we refund your Deep Clean and you do not want to schedule a new one, we also end your subscription and refund any monthly payment already charged for it, and no Rate Reconciliation applies. If you want to keep your membership, tell us and we will schedule a new Deep Clean date.

4. Home Size and Rate Confirmation

Pricing is based on interior conditioned square footage. This excludes garages, patios, balconies, terraces, and exterior storage. The size tiers are: Studio/1BR, up to 800 sq ft; 2BR, 801–1,200 sq ft; 3BR, 1,201–1,800 sq ft; 4BR, 1,801–2,500 sq ft. Homes above 2,500 sq ft are quoted individually.

Your monthly rate and your Deep Clean price are based on the home size you select at checkout. We confirm your square footage at your Deep Clean (if you moved from Bayfront Flex without a new initial Deep Clean, at your Flex Deep Clean). During the Deep Clean our contractor checks the home size and the condition of the property and reports them to us. We then contact you with the result, and with any new rates, before your first monthly payment.

If your home falls in a different size tier, we show you the new rates (monthly and Deep Clean) and apply them only after you approve. Nothing changes until you approve, and until then the rates for the size you selected stay in place. You may give your approval by WhatsApp message or by email.

• If you approve and the new tier is larger: the difference in the Deep Clean price is charged to your card after you approve, and the new monthly rate applies from your first monthly payment after you approve.
• If you approve and the new tier is smaller: the difference in the Deep Clean price is credited against your first monthly payment, and the new monthly rate applies from that payment.
• If you do not approve: the rates for the size you selected stay in place, and you may cancel from your customer portal before your first monthly payment, having paid only for the Deep Clean. A Deep Clean that has been performed is not refundable. No Rate Reconciliation applies.

5. Pricing, Billing, and Authorized Charges

Prices. The price you see is the price you pay. Our prices are the prices shown at checkout and in the Rate Schedule (Annex C). We do not add a fee for paying by card. We currently accept payment by card only. Charges appear on your statement as BAYFRONT CLEANING.

By completing checkout, you expressly authorize Bayfront to charge the card you provide, and to keep it securely with our payment processor, Stripe, including outside of a checkout session, for the following and only the following:

(a) Your recurring monthly membership fee, on the dates and in the amounts shown at checkout, until you cancel.

(b) Home size adjustment (Section 4), only after you have approved it.

(c) Condition Fee (Section 7), only after photographic evidence has been provided to you and you have approved the charge for that specific visit.

(d) Add-on services that you have ordered and confirmed in writing, including by WhatsApp message (Section 6).

(e) Rate Reconciliation upon early termination (Section 16), calculated by the formula stated in that section.

No other charges will be made to your card without a new authorization from you. Bayfront does not store your card number. You can end recurring payments by cancelling under Section 15. All amounts under (b) through (e) are calculated by published formulas and rates set out in these Terms and in the Rate Schedule. They are not discretionary.

Failed payments. If a charge is declined, we tell you by email and WhatsApp, and you can update your card in the customer portal. We try the charge again automatically for 14 days. We may pause your visits until the payment is made. Visits we pause are rescheduled after you pay, subject to availability, and the pause does not extend your term. If a payment is still unpaid 14 days after its due date, we may end your membership. We do not charge late fees or interest. The amounts you owe for visits already delivered remain due, at the price per visit of your plan in the Rate Schedule (Annex C). If your membership ends for an unpaid payment before the last day of a 6- or 12-month term, Section 16 applies as if you had cancelled. Until your first monthly payment is paid, we do not perform your regular visits; if it is still unpaid 14 days after its due date, your membership ends and you owe nothing for services we did not perform.

6. Scope of Service

The scope of every visit is defined in the Bayfront Quality Checklist — Residential (Annex A), which is incorporated into these Terms by reference and available at bayfrontpropertyservices.com/quality-residential.

The Checklist governs what is included in a Deep Clean and what is included in a recurring visit, and states the boundaries of each task. Where these Terms and the Checklist address the same subject, the Checklist controls.

Included in every visit, at no additional charge:

• Exterior entry (porch, entry door, doormat, visible cobwebs, accumulated debris)
• First dishwasher load
• Bed linen change and bed making, on the conditions in Section 9
• Before-and-after photographs of the entry and each main area

Included in the Deep Clean, and available as a paid add-on on recurring visits:

• Interior of oven
• Interior of refrigerator
• Interior windows, frames, and sills

Available only as a paid add-on, on any visit including the Deep Clean:

• Laundry, beyond what is described in Section 9
• Closet organization, charged by the hour
• Dishwasher loads after the first

Operational limits stated in the Checklist:

• Light fixtures and ceiling fans are dusted dry from floor level with an extension duster. They are not lowered, disassembled, or wet-cleaned, including during a Deep Clean.
• Fixtures that cannot be reached from the floor, ornamental fixtures with crystals or hanging pieces, and any fixture that feels loose are not touched. They are reported with a photograph.
• Heavy furniture and appliances (sofas, beds, bookcases, refrigerator, stove, washer, dryer) are not moved. The area beneath and behind is cleaned with extension tools as far as they reach.
• Contractors do not assist you with moving, lifting, or pushing heavy furniture or belongings. Light furniture and light items are moved, cleaned under, and put back as the Checklist describes. If you move a piece yourself, the exposed area is cleaned normally.
• Ladders are used only where the contractor's own step ladder can be placed on firm floor. Contractors never stand on chairs, tables, counters, or fixtures.

Quarterly Deep Clean (6- and 12-month terms). Members on 6- and 12-month terms receive a quarterly Deep Clean at no additional charge. It takes the place of one of your regular visits. It is not an extra visit, and your visit count does not change. You pay only your monthly membership fee.

• 6-month term: one quarterly Deep Clean, at month 3.
• 12-month term: three quarterly Deep Cleans, at months 3, 6, and 9.
• 3-month terms: a Deep Clean is available on request at the standard Deep Clean price in the Rate Schedule.
• If your membership renews into a new 6- or 12-month term, the quarterly Deep Clean continues on the same schedule for that term.

The quarterly Deep Clean covers the Deep Clean scope in the Checklist, which includes the oven, refrigerator interior, cabinet interiors, baseboards, grout, window tracks, door frames, and air vents. We confirm the date with you before each quarterly Deep Clean is scheduled. You may decline any quarterly Deep Clean by telling us before the scheduled date, at no cost and with no effect on your membership. In that case, that visit is performed as a regular visit.

This is a benefit of the 6- and 12-month terms. Bayfront may change or discontinue it by giving you at least 30 days' written notice. A change never applies to a term that began before the notice.

Add-ons. Add-ons are optional services you can buy by payment link or by asking us on WhatsApp. You pay when you order. We add the add-on to your next scheduled visit and confirm on WhatsApp. If the visit it was added to is cancelled or rescheduled, the add-on moves to your next visit. If we cannot perform an add-on on a visit (for example, because there is no working washer and dryer for Laundry, or because the visit already has the maximum of two Laundry loads), we move it to the next visit, or refund it if there is none. If your service with Bayfront ends before we have performed an add-on, we refund it in full. Prices are those in the Rate Schedule.

• Interior of refrigerator, interior of oven, and interior windows are already included in a Deep Clean; the add-on is for regular visits. Interior windows are priced by home size.
• Exterior windows are not cleaned (Section 8).
• Laundry is described in Section 9.
• Extra dishwasher load is for a second load or more. One load is already included in your regular visit.
• Closet organization is charged by the hour. We confirm how many hours you purchased; when those hours are used we stop and send you a photo of the progress.

We may update the Quality Checklist from time to time. Material reductions in scope will be communicated to you in advance per Section 18.

7. Condition Assessment

Your recurring rate assumes the home is maintained between visits.

If a contractor arrives and finds the property outside normal condition — accumulated trash, months of built-up grease, pet accidents, post-party condition, or clutter that prevents cleaning — the contractor will stop before beginning work, photograph the condition, and report to Bayfront. Contractors never quote or negotiate a price directly with you.

We will contact you with the photographs before any work begins and before any charge is made.

If you approve proceeding, the visit is repriced as a Deep Clean for your home size: the full Deep Clean price published in the Rate Schedule (the "Condition Fee"). This reflects the actual work required; it is not a penalty.

If you do not approve, or if we have not heard from you within 15 minutes of our message, the contractor performs the standard scope within normal time, prioritizing kitchen and bathrooms, and documents with photographs what could not be completed. No reprice and no additional charge apply.

Biohazard. Contractors do not clean or touch biohazard material. This is remediation work, not cleaning. It is not covered by our insurance and is outside the scope of this membership. It applies to visible pest infestation (bedbugs, roaches in quantity, rodents), extensive mold on walls or ceilings, blood, feces, vomit, syringes, and any biological fluid. If a contractor encounters any of these, the contractor will photograph and report it to us, clean around the affected area without touching it, and leave the rest of the property in the best condition possible, as in a regular visit. If conditions are unsafe, the contractor will leave the property immediately. The visit counts as delivered. We will notify you, and you will need to engage a remediation company before the affected area can be cleaned.

8. Services We Do Not Provide

The following are outside the scope of this membership and will not be performed under any circumstances, whether included or paid for:

• Exterior windows — never, on any floor, not as an add-on, not for an additional fee. They are not covered by our insurance.
• Any work requiring access to roofs or exterior balconies
• Any work requiring ladders beyond a step ladder on firm interior floor, or scaffolding
• Exterior building cleaning or pressure washing above ground level
• Biohazard cleaning or remediation of any kind
• Construction debris removal
• Any service excluded by our insurance coverage

9. Bed Linens and Laundry

Bed linen change is included in every visit, on one condition: you leave a clean set of linens on each bed before the visit. Contractors do not take linens from your closets or drawers.

Where you have left a clean set, the contractor removes the used set, makes the bed with the clean set, and puts the used set in your washer to wash, provided the washer works and there is laundry detergent in the home. If the contractor finds fabric softener in the home, it is added. If there is none, it is not added. If there is no working washer, or no detergent, the contractor leaves the used set next to the washer and notes it in the visit report.

Drying, folding, and putting linens away is the paid Laundry add-on. It is not included in any visit, including the Deep Clean.

If you have not left a clean set out, the contractor will make the bed with the existing linens, present it properly, and report it to us. No linen change occurs.

Laundry add-on. When purchased:

• Laundry is performed entirely within your home, using your machines. Your garments never leave the property.
• Requires a working washer and dryer inside the property. Where linens are involved, a second clean set must be available in the home.
• Maximum two loads per visit.
• Loads are started on arrival, not at the end of the visit. If drying is not finished when the contractor leaves, laundry is left in the dryer and we notify you. Contractors do not extend a visit waiting on a dryer.
• You are responsible for separating and identifying delicate garments and any items requiring special handling before the visit.
• Bayfront is not responsible for damage to garments resulting from the manufacturer's care instructions, the absence of care labels, pre-existing garment condition, or your failure to identify a delicate item. Contractors follow visible care labels where present and standard care where absent.

10. Rescheduling and Missed Visits

Your membership entitles you to visits at the rate stated in Section 2 for the duration of your term. Rescheduling is a term of how we deliver those visits, not a separate product you have purchased.

If you notify us 24 hours or more before a scheduled visit: that visit may be rescheduled while your membership remains active, subject to availability. Rescheduled visits are in addition to your regularly scheduled visits for that period.

If you notify us less than 24 hours before a scheduled visit, or if the contractor cannot access the property at the scheduled time: that visit is counted as delivered. The contractor's time was reserved and cannot be reassigned.

Limits on rescheduling. To protect scheduling for all members, no more than two rescheduled visits may be performed in any calendar month on an Every Other Week Membership, or four on a Weekly Membership.

Holidays. Visits falling on a holiday are moved to the nearest available date. They are not lost and do not count against the rescheduling limits above.

Rescheduling rights exist only while your membership is active and have no cash value. They are not a stored balance, are not redeemable for money, and are not transferable.

Visits we miss. If we do not deliver a scheduled visit for a reason on our side, including when your contractor is unavailable and a backup contractor does not arrive, we reschedule it at the earliest available date at no charge, and the visit is not counted as delivered. The same applies when severe weather, a named storm, a government order, or a utility or building access failure prevents the visit.

11. Property Access

You are responsible for providing reliable access to your property at the scheduled time — whether by key, lockbox, door code, building access, or being present.

If you provide keys, codes, or alarm credentials:

• We will keep them confidential and use them only to perform the service.
• We will return keys upon termination of the membership.
• You must notify us immediately of any change to codes or access procedures.

If the contractor cannot access the property at the scheduled time, the visit is counted as delivered under Section 10.

Alarm systems. If your property has an alarm, you must provide working disarm instructions. Bayfront is not responsible for false alarm fees, municipal fines, or monitoring company charges arising from access credentials you provided.

12. Pets

Please tell us about pets in the home before your first visit.

• Contractors are not responsible for feeding, walking, medicating, or otherwise caring for your pets.
• Bayfront is not responsible for a pet that escapes through a door or gate during a visit. If your pet must be contained, secure it before the contractor arrives.
• If a pet behaves aggressively toward a contractor, the contractor will leave the property and the visit will be counted as delivered.

13. Photographs and Your Belongings

Before-and-after photographs are taken at every visit. This is a required part of our quality process and your service record.

By accepting these Terms, you consent to these photographs being taken and retained by Bayfront for quality assurance, service verification, condition assessment, and insurance claim purposes.

We will not use photographs of your property for marketing, advertising, social media, or any public-facing purpose without your separate written consent. How we collect, use, and share your personal information is described in our Privacy Policy at bayfrontpropertyservices.com/privacy.

Items on surfaces. Contractors lift objects from surfaces, clean beneath, and return them to the same position. Where a surface holds several arranged items, a reference photograph is taken first.

Items not handled. Collectibles, artwork, antiques, fine glassware, religious images, and anything that appears unstable or irreplaceable are cleaned around, not lifted, and reported. Please secure jewelry, cash, and irreplaceable items before each visit.

14. No Direct Hiring

Bayfront invests in recruiting, background-checking, insuring, training, and scheduling the contractors who serve you. That investment is a substantial part of what your membership fee pays for.

During your membership and for twelve (12) months after your last service, you agree not to engage, hire, or pay directly — or through any other company — any contractor who performed services at your property through Bayfront.

If you do, you agree to pay Bayfront a placement fee of $1,500. The parties agree that Bayfront's actual damages in this circumstance are difficult to determine at the time of contracting, and that this amount is a reasonable estimate of the recruiting, screening, insurance verification, and lost service revenue Bayfront would incur. It is not a penalty.

This section does not restrict you from hiring any cleaning company or individual you did not meet through Bayfront.

15. Term, Renewal, and Cancellation

Term. Your membership term is 3, 6, or 12 months as selected at checkout, measured from the date of your Deep Clean. Your rate is fixed for your selected term and will not increase during that term. You pay one flat monthly charge for your whole term.

After your term ends, your membership continues on a month-to-month basis until you cancel. It does not automatically renew for another fixed term.

Price changes after your term. Once you are on month-to-month, your rate may change. We will notify you by email at least 30 days before any price increase takes effect, stating your current rate, the new rate, and the date it applies. You may cancel before that date through your customer portal without giving 30 days' notice, at no cost and with no Rate Reconciliation. Your membership then ends at the end of the billing period you have already paid. If you do not cancel, the new rate applies to billing periods beginning on or after that date.

Renewing into a new fixed term. If you choose to begin a new 3-, 6-, or 12-month term, the rate for that term is the rate in effect at the time you renew, and is again fixed for the duration of that term.

How to cancel. You may give notice of cancellation at any time through your customer portal, using the link in any billing email or at bayfrontpropertyservices.com/manage. Giving notice is available online, without a phone call, without a message, and without speaking to anyone. Cancelling is as simple as signing up.

Notice period. To cancel, give us at least 30 days' notice. Your membership ends on the last day of the billing period in which the 30th day after the day you give notice falls. You pay your monthly membership fee for each billing period until then, including the last one, with no proration. You keep your visits through the last day of that period. We confirm the date your membership ends by email right after you give notice, and we do not charge you after that date. If your membership ends before the last day of a 6- or 12-month term, Section 16 applies.

When no notice is needed. You do not have to give 30 days' notice (a) before your first monthly payment (Section 3), or (b) in response to a price increase or a material change (this Section and Section 18). In those cases your membership ends at the end of the billing period you have already paid. If we end your membership, we do not charge you after the date it ends.

Cancelling the subscription is not cancelling a visit. Giving notice in the customer portal ends the subscription on the date set above; it does not by itself cancel a visit or Deep Clean that is already scheduled. To cancel or reschedule a visit, message us on WhatsApp at 786-519-5234 (Section 10).

16. Early Termination and Rate Reconciliation

Your rate per visit is lower on longer terms. If you cancel before completing your selected 6- or 12-month term, we reconcile the difference between the rate you paid and the 3-month rate for your home size and frequency.

Rate Reconciliation = (3-month rate per visit − your contracted rate per visit) × number of visits delivered

Example: a 2-bedroom home on an Every Other Week 6-month term. The 3-month rate is $162 per visit; the 6-month rate is $154. The difference is $8 per visit. If 10 visits were delivered, the Rate Reconciliation is $80.

The difference per visit, in U.S. dollars, is the 3-month price per visit minus your plan's price per visit in the Rate Schedule (Annex C) in effect when you signed up:

Rate Reconciliation will never exceed $400, regardless of what the formula above produces. This cap applies per membership, even for larger homes or terms with more visits already delivered.

This charge is calculated only on visits actually delivered. It is not a charge for the remainder of your term, and no fee applies for visits you will not receive. It is a correction of the rate you were charged for services you already received, to the rate that applies to the term you actually completed.

We tell you the amount before we charge it, and at any time on request. We charge it when your cancellation takes effect.

No Rate Reconciliation applies if you cancel before your first monthly payment (Section 3), if your membership ends on or after the last day of your term, after your initial term has ended and you are on month-to-month, or in response to a price increase or a material change to these Terms.

17. Insurance, Damage, and Limitation of Liability

Insurance. Bayfront maintains Commercial General Liability insurance. Each contractor performing services at your property carries their own Commercial General Liability coverage with minimum limits of $1,000,000 per occurrence and $2,000,000 aggregate, naming Bayfront as an additional insured.

Pre-existing damage. Where a contractor finds damage on arrival, it is photographed before work begins and reported to you.

Reporting damage. If you believe something was damaged during a visit, you must notify us within 72 hours of the visit, with photographs. Before-and-after photographs from the visit will be reviewed. We are not responsible for pre-existing damage or for damage reported after 72 hours, because after that period the condition cannot be reliably attributed to the visit.

Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAYFRONT'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID BAYFRONT IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

BAYFRONT IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST INCOME, OR LOSS OF USE.

Nothing in this section limits liability for personal injury caused by our negligence, for gross negligence, for willful misconduct, or for any liability that cannot be limited under Florida law. Claims involving bodily injury are handled through the applicable insurance coverage and are not subject to the monetary cap above.

18. Changes to These Terms

We may update these Terms. If a change materially affects your rights, your price, or the scope of service, we will notify you by email at least 30 days before it takes effect, and you may cancel before it applies without giving 30 days' notice and without Rate Reconciliation.

A change to your price or to the scope of the services does not apply to a term that began before the notice unless you agree to it. The version of these Terms and of the Quality Checklist in effect on the date a service is performed governs that service.

19. Taxes

Prices do not include sales tax. Cleaning services performed at residential dwellings are not subject to Florida sales tax. If tax becomes applicable to any service you purchase, it will be added to your charge and shown separately.

20. Questions, Complaints, and Payment Disputes

If something goes wrong, contact us first. Most issues are resolved the same day.

Email: admin@bayfrontpropertyservices.com

Phone / WhatsApp: 786-519-5234

Hours: Monday–Saturday: 8am–7pm ET · Sunday: Closed. Hours are subject to change without prior notice.

24-Hour Make-It-Right Guarantee. If a visit did not meet the standard in the Quality Checklist, send us photographs within 24 hours and we will come back and fix it at no cost. The guarantee is a re-clean, not a refund.

Before initiating a chargeback or payment dispute with your bank, you agree to contact us and allow us 5 business days to resolve the issue. This does not waive any right you have under law or your card network's rules. It gives us a chance to fix the problem directly, which is usually faster than a bank dispute.

Pricing. Contractors never quote prices or accept payment directly. All pricing and payment goes through Bayfront.

21. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS — SEE SUBSECTION (g).

(a) Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

(b) Talk to us first. Before starting arbitration or any legal proceeding, you agree to send written notice of your claim to admin@bayfrontpropertyservices.com describing the issue and the resolution you want, and to give us 60 days to resolve it. We agree to do the same before bringing a claim against you. Most problems are resolved this way. This period does not shorten any applicable deadline to bring a claim.

(c) Small claims court. Either party may bring an individual claim in small claims court in Miami-Dade County instead of arbitration, as long as the claim qualifies for that court and stays there on an individual basis. This is the right forum for most disputes between us, and neither party gives it up.

(d) Agreement to arbitrate. Except for claims brought under subsection (c), and except for claims seeking injunctive relief to protect intellectual property, any dispute arising out of or relating to these Terms or the services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court.

• Arbitration will take place in Miami-Dade County, Florida, or by videoconference or on written submissions at your election.
• The arbitrator may award any relief a court could award on an individual basis, including statutory damages and attorney's fees where the law provides for them.
• The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
• This agreement to arbitrate is governed by the Federal Arbitration Act.

(e) Who pays. Bayfront will pay all arbitration filing, administrative, and arbitrator fees for any claim seeking less than $10,000, including your portion, unless the arbitrator determines the claim was frivolous or brought for an improper purpose. For claims of $10,000 or more, fees are allocated under the AAA rules. Each party otherwise bears its own attorney's fees, except where a statute provides otherwise.

(f) CLASS ACTION WAIVER. YOU AND BAYFRONT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding, except as provided in subsection (h).

(g) Your right to opt out. You may opt out of subsections (d) and (f) by emailing admin@bayfrontpropertyservices.com within 30 days of first accepting these Terms, with your name, the property address, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms, your membership, your pricing, or the service you receive. We will not treat you differently for opting out. If you opt out, disputes are resolved in the state or federal courts located in Miami-Dade County, Florida, and both parties consent to that jurisdiction.

(h) Coordinated filings. If 25 or more claims of a substantially similar nature are filed against Bayfront by or with the assistance of the same or coordinated counsel within a 90-day period, the parties agree those claims will be administered in batches of no more than 50. An initial batch of no more than 10 claims will proceed first, after which the parties will engage in a single mediation session before the remaining claims proceed. Filing fees for later batches are not due until those batches begin. This provision applies equally to both parties.

(i) If the class waiver fails. If subsection (f) is found unenforceable as to any claim or any part of a claim, then subsection (d) does not apply to that claim, and that claim will be resolved in the state or federal courts located in Miami-Dade County, Florida. The remainder of this Section stays in effect. In no event will class or representative claims be arbitrated.

(j) Jury trial waiver. IF ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND BAYFRONT EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY. This waiver applies independently of whether arbitration is enforced.

(k) Survival. This Section survives termination of your membership.

22. General

Entire agreement. These Terms, together with Annex A (Quality Checklist — Residential) and Annex C (Rate Schedule), are the entire agreement between you and Bayfront regarding the Home Membership.

Individual written offers. The only exception to the entire agreement is a written offer that Bayfront sends you individually (for example, by WhatsApp or email) and that expressly says it changes a price or a term for you. That offer applies only to you and only as written.

Definitions. "Customer portal" means the page, hosted by Stripe, where you manage your subscriptions and payment method; we send you the link by email and, on request, on WhatsApp, and you can always reach it at bayfrontpropertyservices.com/manage. "Rate Schedule" means the prices published at bayfrontpropertyservices.com.

Severability. If any provision is found unenforceable, the remaining provisions stay in effect.

Assignment. You may not transfer your membership. Bayfront may assign these Terms in connection with a sale or transfer of the business.

No waiver. Our failure to enforce any provision is not a waiver of it.

Notices. We send notices to the email address you gave at checkout, and you agree to receive them electronically. You send notices to admin@bayfrontpropertyservices.com. A notice sent by email is received when it is sent. Messages about scheduling and visits may also go by WhatsApp.

If you move. The membership covers the home you chose at checkout. If you move or sell the home, tell us. You may ask us to move your membership to a new home in the areas of Miami-Dade County where we provide service, at the rates for that home's size, or you may cancel under Section 15.

Annexes

Bayfront Property Services LLC

7901 4th St N, STE 300, St. Petersburg, FL 33702

admin@bayfrontpropertyservices.com · 786-519-5234 · Hours: Monday–Saturday: 8am–7pm ET · Sunday: Closed

Hours are subject to change without prior notice.

© 2026 · Prices exclude sales tax. Cleaning of residential dwellings is not subject to Florida sales tax.