Bayfront Flex — Terms of Service

Version 3.0 · Last updated October 22, 2026

This is a new agreement — Bayfront Flex did not exist under the Terms last updated October 11, 2026.

Version 3.0 · Last updated October 22, 2026 · Effective when published on bayfrontpropertyservices.com

These Terms of Service ("Terms") govern Bayfront Flex, a program provided by Bayfront Property Services LLC, a Florida limited liability company ("Bayfront," "we," "us"), to you ("you," "Client," "Flex Member"). Bayfront Flex is for residential properties.

By checking the box at checkout and completing your purchase, you agree to these Terms, together with the sections of the Home Membership Terms listed in Section 9. Please read them before you pay.

1. What Bayfront Flex Is

Bayfront Flex lets you buy Deep Clean credits and use them when you want. One Flex credit pays for one Deep Clean of the home size tier you selected. The scope of a Deep Clean is defined in the Bayfront Quality Checklist — Residential (Annex A), incorporated into these Terms by reference and available at bayfrontpropertyservices.com/quality-residential.

The size tiers are: Studio/1BR, up to 800 sq ft of interior conditioned area; 2BR, 801–1,200 sq ft; 3BR, 1,201–1,800 sq ft; 4BR, 1,801–2,500 sq ft. Homes above 2,500 sq ft are quoted individually.

Flex credits do not expire. They are a prepayment for a defined service, not a stored monetary value. Credits are not redeemable for cash and are not transferable to another person or business without our written consent. Credits are not refundable at your request; Section 5 states when we refund them.

2. Joining, the First Charge, and the Monthly Fee

When you join, you pay in one charge for 1 Flex credit plus your first monthly Flex Membership fee of $9.99. After that, only the $9.99 monthly fee is charged, on the same day each month, until you cancel.

These amounts are the prices in the Rate Schedule (Annex C) on the date of this version. The Rate Schedule in effect when you join governs your first charge.

The monthly fee is a membership fee. It is not a prepayment, it does not build a balance, and it is not applied to the price of a credit or a Deep Clean. Charges appear on your statement as BAYFRONT CLEANING.

3. What the Flex Membership Includes

While your Flex Membership is active, you receive:

• Scheduling priority over customers who buy credits without a Flex Membership;
• Confirmation of your Deep Clean date within 24 hours, subject to availability and without a guaranteed date; and
• A locked credit price: the price you pay for a credit stays the same while your Flex Membership is active.

Recurring Home Membership visits that are already scheduled keep their place.

4. Buying Credits

You buy credits through a payment link whenever you want, and you pay when you buy them. We do not charge your saved card for new credits. The locked credit price and the scheduling priority apply only while your Flex Membership is active. Without an active Flex Membership, credits are sold at the list price then in effect, and Deep Cleans are scheduled subject to availability.

5. Using a Credit, Home Size, Cancelling a Deep Clean, and Refunds

Using a credit. To use a credit, message us on WhatsApp at 786-519-5234 and we confirm a date.

Home size. Your credit is for the home size tier you selected. We confirm your square footage at your Deep Clean. If your home falls in a different size tier, we show you the new price and apply it only after you approve, by WhatsApp message or email. If the new tier is larger, the difference between the credit prices of the two tiers is charged to your card after you approve. If the new tier is smaller, we refund the difference to your original payment method. If you do not approve, the price for the tier you selected stays in place.

Cancelling or rescheduling a Deep Clean. If you cancel or reschedule a scheduled Flex Deep Clean 24 hours or more before it, the credit returns to your balance. With less than 24 hours' notice, or if our contractor cannot access the home, the credit is consumed. A Deep Clean that has been performed is not refundable.

If we stop providing service. If Bayfront stops providing service in your Service Area while you hold unredeemed credits, we refund their full purchase price within 30 days.

6. Cancelling Your Flex Membership and Your Credits

You may cancel your Flex Membership at any time from your customer portal, without calling or messaging us. Cancellation takes effect at the end of the month you have paid. The monthly fee for a month that has already begun is not refundable.

Credits you already bought remain valid and do not expire, and you do not need to keep paying the monthly fee to keep or use them. If you cancel, you lose only the member benefits in Section 3, and credits you buy later are sold at the list price then in effect.

7. Moving to a Home Membership

A Home Membership normally starts with an initial Deep Clean that is charged at checkout. A Flex Deep Clean already is a Deep Clean. If you start a Home Membership within 30 days after the Deep Clean paid with your last Flex credit was performed (counted from the day it was performed to the day you sign up), we do not charge you the initial Deep Clean and we do not perform another one. Your membership then begins on the date of your first regular visit, your term is measured from that date, and your home size is the one confirmed at that Flex Deep Clean (Home Membership Terms, Sections 3 and 4). If you have a Flex credit you have not used when you start, you can instead use it for the initial Deep Clean of your Home Membership: we do not charge you the initial Deep Clean at checkout, and that Deep Clean is scheduled as described in the Home Membership Terms, Section 3. If neither applies (your last Flex Deep Clean was performed more than 30 days before you start, and you have no unused Flex credit), the initial Deep Clean of the Home Membership Terms applies. We check the date of your last Flex Deep Clean, or your unused Flex credit, in our records and send you the sign-up link for these options. Under either option, your Home Membership has a 2-day wait before the first monthly payment instead of the usual 10: you pay nothing at checkout, we save your card, and your first monthly Home Membership payment is charged 2 days after you sign up (Home Membership Terms, Section 3).

Your Flex monthly fee ends when your Home Membership starts, and the Flex Membership benefits in Section 3 end with it. The monthly fee for a month that has already begun is not refundable (Section 6). Flex credits you have not used stay in your balance, do not expire, and can be used for a Deep Clean, including the initial Deep Clean described above, by messaging us on WhatsApp at 786-519-5234. They are not applied to your Home Membership monthly charges and are not redeemable for cash.

8. Pricing, Payment, and Authorized Charges

Prices. The price you see is the price you pay. Our prices are the prices shown at checkout and in the Rate Schedule (Annex C). We do not add a fee for paying by card. We currently accept payment by card only.

By completing checkout, you expressly authorize Bayfront to charge the card you provide, and to keep it securely with our payment processor, Stripe, including outside of a checkout session, for the following and only the following: (a) the monthly Flex Membership fee, on the same day each month, until you cancel; and (b) a home size price difference that you approved under Section 5. Credits you buy are paid through a payment link when you buy them. No other charge is made to your card without a new authorization from you. Bayfront does not store your card number. You can end recurring payments at any time from your customer portal.

Failed payments. If the monthly fee is declined, we tell you by email and WhatsApp, and you can update your card in the customer portal. We try the charge again automatically for 14 days. If it is still unpaid 14 days after its due date, we may end your Flex Membership. Credits you already bought stay valid. We do not charge late fees or interest.

9. Home Membership Terms That Also Apply

These sections of the Bayfront Home Membership Terms of Service apply to each Flex Deep Clean as if written here. Where they refer to a "visit," they mean the Flex Deep Clean:

• Section 1 (Who performs the work)
• Section 6 (Scope of service, including add-ons)
• Section 7, the Biohazard paragraph only
• Section 8 (Services we do not provide)
• Section 9 (Bed linens and laundry)
• Sections 11 to 14 (Property access, pets, photographs and your belongings, no direct hiring)
• Section 17 (Insurance, damage, and limitation of liability)
• Section 18 (Changes to these Terms)
• Section 19 (Taxes)
• Section 20 (Questions, complaints, and payment disputes, including the 24-Hour Make-It-Right Guarantee)
• Section 21 (Dispute resolution, arbitration, and class action waiver)

If these Terms and those sections conflict, these Terms control.

10. General

Entire agreement. These Terms, together with the Home Membership sections listed in Section 9, Annex A (Quality Checklist — Residential), and Annex C (Rate Schedule), are the entire agreement between you and Bayfront regarding Bayfront Flex. The only exception is a written offer that Bayfront sends you individually (for example, by WhatsApp or email) and that expressly says it changes a price or a term for you. That offer applies only to you and only as written.

Definitions. "Customer portal" means the page, hosted by Stripe, where you manage your subscriptions and payment method; we send you the link by email and, on request, on WhatsApp, and you can always reach it at bayfrontpropertyservices.com/manage. "Rate Schedule" means the prices published at bayfrontpropertyservices.com. "Service Area" means the areas of Miami-Dade County where Bayfront provides service, as listed on our website. How we collect, use, and share your personal information is described in our Privacy Policy at bayfrontpropertyservices.com/privacy.

Severability, assignment, and no waiver. If any provision is found unenforceable, the remaining provisions stay in effect. You may not transfer your Flex Membership or credits. Bayfront may assign these Terms in connection with a sale or transfer of the business. Our failure to enforce any provision is not a waiver of it.

Notices. We send notices to the email address you gave at checkout, and you agree to receive them electronically. You send notices to admin@bayfrontpropertyservices.com. A notice sent by email is received when it is sent. Messages about scheduling and Deep Cleans may also go by WhatsApp.

Annexes

Bayfront Property Services LLC

7901 4th St N, STE 300, St. Petersburg, FL 33702

admin@bayfrontpropertyservices.com · 786-519-5234 · Hours: Monday–Saturday: 8am–7pm ET · Sunday: Closed

Hours are subject to change without prior notice.

© 2026 · Prices exclude sales tax. Cleaning of residential dwellings is not subject to Florida sales tax.